1. RIM Blackberry at SAP Key Benefits / Survey Results April 2004 SAP IT Enterprise Telecommunication Services

2. „Always On, Always Connected“
Key Benefits of the Blackberry Solution
Complete wireless PIM solution designed specifically for corporate environment
Compressed network traffic to reduce transfer fees
Global infrastructure can be set up centrally
Easy-to-use end-user solution
Push technology for /appointments – fully available online!
attachments readable, Global Address Book lookup
Synchronisation of contacts, notes, tasks in cradle (Intellisync)
Client configuration tool for maintaining transfer rules and device
Automated backup/restore
Full application integration, dial phone numbers from , jump to web pages, invite participants in the calendar, …
End-to-end security (+ encryption) to meet corporate security guidelines
Triple-DES encryption, random key generated by user
Password-protection + administrative locking
Global Availability
With GPRS roaming service available in almost any country worldwide

3. ...where it is most beneficial:
Management
speed up response time, decision making process
useful while in meetings to keep an eye on the inbox (e.g. waiting for an important )
always have the latest calendar update, no need to contact assistants
Travellers, Employees at the customer
simplifies to keep in touch with the company, send/receive mails and lookup contact details without need to contact assistants
turn waiting time into working time (airport, railway station, ...) at places where it does not make sense to use a laptop

4. ...where it is most beneficial (2):
Support, especially Escalation Management
immediate reaction on customer requests or complaints
work on customer issues before they escalate without being noticed
Sales, Pre-Sales
showcase for SAP as technology lead
always receive latest calendar updates while on the way to customer
Customer queries can be immediately forwarded to SAP employees by mail, contact information can be retrieved online

5. Outlook: Company specific Applications
In addition to the built-in functionality the Blackberry also offers a platform for company specific applications („Mobile Data Service“)
Blackberry applications make use of secure channel to Corporate Network and would allow access to internal data without Secur-ID authentication
Applications can be implemented as Java Modules for the Blackberry or simple Web-based scenarios
SAP specific applications could further increase the productivity enhancement of the Blackberry solution, e.g.
for Support:  access Customer Status information („Customer Sheet“) online
for Sales/Pre-Sales:  online travel expense recording  lead tracking  activity recording
for IT:  monitoring / alerting functionality
...

6. Blackberry Trial Survey – Overall impression
80% of the pilot users (mostly SAP AG upper management) state that the RIM device adds value to the workplace
The potential productivity increase is widely seen by more than 80% of the users

7. Blackberry Trial Survey – Overall impression (2)
The overall importance to access PIM data remotely is acknowledged by the user group

8. Blackberry Trial Survey – Quality of Service