1. Current Situation Service Retention vs. Annual Costs
Service Retention vs. Annual Maintenance & Repair Cost
Source: CVSH (Sept. 2014)

2. Current Situation Service Retention vs. Annual Costs
Service Retention vs. Annual Maintenance & Repair Cost
Source: CVSH (Sept. 2014)

3. Current Situation Service Retention vs. Annual Costs
Service Retention vs. Annual Maintenance & Repair Cost
Source: CVSH (Sept. 2014)

4. Current Situation Service Retention vs. Annual Costs
Service Retention vs. Annual Maintenance & Repair Cost
Source: CVSH (Sept. 2014)

5. Current Situation Potential vs. Actual Sales
Cabin Air Filter
Regular maintenance – replace every 16,000 km
2014 Potential Sales ~ 800,000 cabin air filters
2014 Actual Sales ~ 384,339 cabin air filters sold
Battery
Life expectancy ~ 4.5 to 6.5 years (depending on usage conditions)
2014 Potential Sales ~ over 200,000 batteries
2014 Actual Sales ~ 71,447 batteries sold
Wiper Blades
Recommended replacement every 12 to 18 months
2014 Potential Sales ~ over 1,000,000 wiper blades
2014 Actual Sales ~ 483,015 wiper blades sold
Source: CVSH and Cognos (Dec. 2014)