1. PCC Opening Session

2. Growth Participants

3. How reliable are Postal services?14
Very Reliable
Reliable
Not Reliable
Not at all Reliable

4. How satisfied are you with USPS’ customer service?14
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied

5. What do you most need to grow your business?14
Simplified Mailing Requirements
Knowledgeable Postal Employees
Predictable Service
Expanded Products and Services
I Have Everything I Need

6. Does the USPS provide you with timely and accurate information?14
Always
Most of the Time
Sometimes
Never

7. Do you have the necessary resources at a local level to support your PCCs?14
Always
Most of the Time
Sometimes
Never

8. Does belonging to the PCC help you grow your business?14
Definitely
Somewhat
Not Really
Not At All

9. Peer to Peer Roundtables

10. Growth Participants

11. How many of you have planned your PCC Week event?14
YES NO

12. What level will your PCC achieve?14
Platinum
Gold
Silver
Bronze
None

13. Which of the ways we share information is most effective?14
Webinars
PCC Insider
Blast
Through Local PCC
Website

14. Which PCCAC committee is most critical for your PCC success?11
Communication
Education
Membership
Policy

15. Which focus area needs the most improvement?14
Communication
Education
Membership
Policy

16. Peer to Peer Roundtables

17. PCC Opening Session