1. Relationships – Managing Conflict
Learning Objective: To explore positive ways of managing conflicts.
I can reflect on how I manage.
I can explore two ways of helping me manage conflict better.
I can apply my learning to different scenarios.

2. How do you manage conflict?
Managing Conflict
As we’ve seen when we explored the changes in the teenage brain, it can sometimes be difficult to communicate and express ourselves how we want to, which can make managing conflicts and disagreements even more difficult.
Imagine you’ve had an argument with your family or a friend, or someone is annoying you. How do you usually respond and react?
How do you manage conflict?
Remind students of lesson 5 in the Me, Myself and I SOW when we looked at the changes that take place in the teenage brain and the impact of hormones. Explain that this can sometimes make communication difficult and therefore make conflict even more difficult to manage. In pairs get students to mind map or discuss how they usually manage conflicts and disagreements – ask students to be honest here! Take some feedback and write responses on the board. When you have finished get them to identify what they think are healthy and positive responses and whether any negative or unhealthy responses have been shared. E.g. positive – take time out. Negative – get really angry and shout back.

3. Relationships – Managing Conflict
Learning Objective: To explore positive ways of managing conflicts.
I can reflect on how I manage.
I can explore two ways of helping me manage conflict better.
I can apply my learning to different scenarios.

4. Managing Conflict
In this lesson we are going to explore two ways to help you manage conflict:
Managing Anger
Developing Empathy
Explain to students that in this lesson we are going to explore two ways of helping us to manage conflict. 1) Managing Anger 2) Developing empathy

5. Watch a clip from The Office as an example of bad anger management….
1. Managing Anger
Watch a clip from The Office as an example of bad anger management….
Introduce the idea of managing anger by showing the clip from The Office where Andy punches the wall in anger. Explain this is a bad way of managing anger.

6. 1. Managing Anger Read your handout on how to manage feeling angry.
Dealing with… ANGER
Count to ten SLOWLY
Use a stress ball
Talk to someone about why you are angry
Think about a place you feel relaxed and imagine yourself there
Sometimes it’s best to walk away from the issue
Try to see things from the other person’s view
Doodle
Figure out the cause of your anger and do something positive to change it
Do a logic puzzle e.g.: rubix cube
Strategies not suitable in school…
Go for a run
Have a pillow fight with the wall
Smash up some apples
Sing along to music that echoes how you feel
Listen to music that calms you down
Take a long shower
Play apps on your phone or a console game
Cook
Take a nap
Pop bubble wrap
Read your handout on how to manage feeling angry.
Imagine you are Andy’s office anger management guide.
Use the top tips and write down what advice you would give him to help him respond in a more positive way.
Hand out the Dealing With Anger sheet for students to read through. This is for students to keep and take home with them if they wish.
Ask them to imagine that they are giving anger management advice to Andy who punched the wall in the previous clip and write in their books what they would say to him.

7. What do we mean by the term ‘empathy’?
2. Developing Empathy
What do we mean by the term ‘empathy’?
Empathy can help us manage conflict by taking time to see the disagreement from someone else’s point of view and also to consider what might be going on in that person’s life that might have led them to act in a certain way.
E.g. if you’re having a disagreement with your parents taking time to think they might be stressed out at work or worried about something.
Keyword: Empathy
The ability to understand and share someone else’s feelings.
You can put yourself in their shoes.
Now move onto our second strategy which is developing empathy. First ask if students know what empathy means. Then show the definition and explain how this links to managing conflict. I.e. It allows us to see the disagreement from someone else’s point of view and also to consider what might be going on in that person’s life that might have led them to act in a certain way.E.g. if you’re having a disagreement with your parents taking time to think they might be stressed out at work or worried about something

8. 2. Developing Empathy
Watch the clip of Phil in Modern Family - how does this link to empathy?
To illustrate this in action show the clip of Phil in Modern Family. At the beginning of the clip he doesn’t understand Claire’s point of view until the women in the scene explain how she sees things allowing him to develop empathy.

9. Relationships – Managing Conflict
Learning Objective: To explore positive ways of managing conflicts.
I can reflect on how I manage.
I can explore two ways of helping me manage conflict better.
I can apply my learning to different scenarios.

10. Managing Conflict In Action!
Each group is going to be given one conflict scenario. You will need to answer the following questions in your groups:
How might they be feeling?
How might you be feeling in this situation?
What else might be going on here?
What are the different options for dealing with this?
Option 1
Option 2
Option 3
Likely outcome
Likely outcome
Likely outcome

11. Scenarios
Scenario 1:
You’ve fallen out with one of your good friends after seeing a nasty text message they sent about you to someone else.
Scenario 2:
There’s a boy in your class who’s really annoying. He deliberately winds people up and makes rude comments. You know that he is often spoken to by his head of year and told off by other members of staff, but it doesn’t seem to change his behaviour.
Scenario 3:
Your mum keeps nagging you to tidy your room. You haven’t done it yet as you don’t think it’s that messy and they start shouting at you.
Divide students into small groups and give them one of the three scenarios. Get them to jot down a couple of notes about it in their books.

12. Managing Conflict In Action!
Answer the questions based on the scenario you have been given:
How might they be feeling?
How might you be feeling in this situation?
What else might be going on here?
What are the different options for dealing with this?
Explain that in their groups students need to answer the questions on the PPT based on their scenario. Encourage them to think of three different ways of responding to the situation (they can be a mixture of positive and negative ways) and then get them to think about the consequences each reaction might lead to. E.g. if they start shouting back at their parents what might happen? Students need to agree on which option is best. Remind them to use what they have just learnt about anger management and empathy. Also get them to think about what else might be going on in this situation – perhaps the boy who is winding people up is looking for attention because of problems at home, maybe their parents are stressed out from work etc.
Now number students Get all the number 1s to sit together, all the number 2s etc. In their new groups students need to share the discussion they had about their scenarios. There may be people who had the same scenario but was in a different group so they can compare their responses.
Finally, as a class share what they thought were some of the best ways of responding to the scenarios.
Option 1
Option 2
Option 3
Likely outcome
Likely outcome
Likely outcome

13. Managing Conflict Top Tips!
Each group is going to be given a post it note. In your groups decide on a top tip on how to positively manage conflict based on what you have learnt this lesson. Stick your post it note on the board.
When writing your top tips think back to some of the keywords in this lesson:
Empathy
Anger
Consequences
Choices
Based on what they have learnt this lesson give small groups of students a post it note to write their top tip on managing conflict. They need to stick this on the board to be shared with the class.
Then ask students to write in their books three top tips they are going to take away from this lesson – get them to choose things that they think will work for them personally.

14. Relationships – Managing Conflict
Learning Objective: To explore positive ways of managing conflicts.
I can reflect on how I manage.
I can explore two ways of helping me manage conflict better.
I can apply my learning to different scenarios.