2. operations process simplification New systems completed to date:
Point of sale 
Customer call centre and management system 
Clothing replenishment 
Food replenishment - 50% complete 
Clothing stock ownership 
Foods distribution systems 
Supplier portal 
Credit management 
Human resource system and labour scheduling 
Outsourced all core infrastructure and support 

3. operations process simplification Systems underway:
Foods planning – 50% rolled out
Roll-out complete Feb 06
In line with expectations
Retek merchandise management system
Includes store back office
Final testing phases
Roll-out to commence Apr 06
Clothing buying systems
Womenswear complete
Roll-out complete by Jun 07
Total 5 year investment : R500m (currently in year 3)

4. operations supply chain logistics Distribution costs per unit reduced
Labour productivity
Accuracy and controls
Capacity growth in all regions, including Gauteng campus
Development started
Phased relocation early 07
R450m 3 year all DC’s investment programme