1. Module 12 Maintaining Windows 10 10982B 12: Maintaining Windows 10
Presentation: 65 minutes
Lab: 30 minutes
After completing this module, students will be able to:
Manage and troubleshoot volume activation in Windows operating systems.
Monitor and troubleshoot performance in Windows 10.
Update applications and Windows 10.
Required materials
To teach this module, you need the Microsoft PowerPoint file 10982B_12.pptx.
Preparation tasks
To prepare for this module, you should:
Read all of this module’s material.
Practice performing the demonstrations and labs.
Work through the Module Review and Takeaways section to determine how you will use the information to reinforce student learning and promote knowledge transfer to on-the-job performance.
As you prepare for this class, it is imperative that you complete the labs yourself. This gives you an understanding of how the labs work and the concepts that each covers, so that you can provide meaningful hints to students who might have issues. Furthermore, it will help guide your lecture to ensure that you discuss the concepts that the labs cover.
Maintaining Windows 10

2. Applying Applications and Windows Updates
10982B
Module Overview
12: Maintaining Windows 10
Applying Applications and Windows Updates
Provide an overview of the module.

3. Lesson 1: Managing and Troubleshooting Windows Activation
12: Maintaining Windows 10
Troubleshooting Volume Activation
Provide an overview of the lesson.
Question
What are some considerations for KMS activation? (Select all that apply)
(√) Option 1: The activation threshold for Windows 10 is 25.
( ) Option 2: The activation threshold for Windows 10 is 10.
( ) Option 3: Windows 10 computers connect to the KMS host by using port 1433.
(√) Option 4: Windows 10 computers connect to the KMS host by using port 1688.
( ) Option 5: The Active Directory schema must be a Windows Server 2012 or newer level to use KMS activation.

4. Discussion: What Is Activation?
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Discussion: What Is Activation?
12: Maintaining Windows 10
15 minutes
What is activation?
Pose the question and provide an overview of the activation process. If you have an inactivated version of Windows 10, you can demonstrate that many customization features are not available.

5. Volume Activation Considerations
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Volume Activation Considerations
12: Maintaining Windows 10
KMS activation considerations:
Client computers attempt to connect with the KMS host every 2 hours
To stay activated, client computers renew every 180 days
Client computers connect over TCP/IP port 1688
Need at least 25 Windows 10 client computers
MAK activation considerations:
Recommended for computers that are not on a corporate network, or for environments that do not meet the KMS activation threshold
Two ways to activate computers by using MAK:
MAK Independent
MAK Proxy
Active Directory–based activation considerations:
You do not need an additional host server
Active Directory–based activation is forest wide
There are no threshold limits
Go through the volume activation considerations with your students. Remind students that A module 2; Deploying Windows 10 Enterprise Desktops covers activation in more detail. The focus for this topic is troubleshooting.

6. Troubleshooting Volume Activation
12: Maintaining Windows 10
KMS activation troubleshooting:
Verify that the KMS SRV resource record is present in DNS
Ensure that your routers do not block TCP port 1688
Verify that the KMS host has been contacted
Verify that the activation threshold has been reached
MAK activation troubleshooting:
MAK keys have activation limits
Ensure that an Internet connection is available
Optionally, activate by telephone
Active Directory–based activation troubleshooting:
Ensure that the computer can contact the domain controller
Verify that the computer is domain joined
Use this topic to provide guidance on common problems that students might encounter when implementing a volume activation solution. Point out that students should always verify if the Windows operating system is activated. If it is not, then usually they will need to perform standard network troubleshooting steps, including name resolution, network connectivity, and verifying whether they can connect the activation host over the port that they are using.

7. Lesson 2: Monitoring and Troubleshooting Computer Performance
12: Maintaining Windows 10
Optimizing Disk and Memory Performance
Provide an overview of the lesson.
Question
What are the default data collector set templates in Windows 10? (Select all that apply)
(√) Option 1: Basic
( ) Option 2: Advanced
(√) Option 3: System Diagnostics
(√) Option 4: System Performance
(√) Option 5: WDAC Diagnostics

8. Discussion: Performance Considerations
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Discussion: Performance Considerations
12: Maintaining Windows 10
15 minutes
What are common computer performance
problems that you have encountered?
Describe common performance problems, and why they occur. Ask students if they have more ideas about what can cause computer performance problems, and add them to the list.

9. Key System Components in Windows 10
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Key System Components in Windows 10
12: Maintaining Windows 10
Hardware components to monitor in a Windows 10–based computer:
Processor
Disk
Memory
Network
A suitable graphics adapter is needed to ensure performance of graphics-intensive applications
A performance bottleneck occurs when a computer is unable to service the current request for a specific resource
Explain to students that analyzing monitoring data can reveal problems such as excessive demand on certain resources, which results in bottlenecks. Discuss performance-tuning tips for processor, disk, memory, and network.

10. Performance Monitoring Tools
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Performance Monitoring Tools
12: Maintaining Windows 10
Consider demonstrating each of these features as you discuss them with your students.
This is slide 1 of 5

11. Performance Monitoring Tools 2 of 5
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Performance Monitoring Tools 2 of 5
12: Maintaining Windows 10
Consider demonstrating each of these features as you discuss them with your students.

12. Performance Monitoring Tools 3 of 5
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Performance Monitoring Tools 3 of 5
12: Maintaining Windows 10
See student handbook for common performance counters
Consider demonstrating each of these features as you discuss them with your students.

13. Establishing a Performance Baseline
12: Maintaining Windows 10
You can set up a baseline in the Performance Monitor to help you with the following tasks:
Evaluate your computer’s workload
Monitor system resources
Notice changes and trends in resource use
Test configuration changes
Diagnose problems
One baseline per computer configuration
After a Windows upgrade, you might have to recreate the baseline
Emphasize to students that they do not need to create a baseline for all of their Windows 10 client computers. However, analyzing several computers based on their type or typical workload will help them to identify performance bottlenecks when they occur.

14. Optimizing Disk and Memory Performance
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Optimizing Disk and Memory Performance
12: Maintaining Windows 10
Optimize memory by:
Selecting a 64-bit version of Windows 10
Avoiding shared memory video adapters
Optimizing paging
Optimize disk performance by:
Implementing faster disks
Using SSDs
Defragmenting volumes that are used heavily:
Automatic on Windows 10
Traditional hard disks once a week
SSDs once a month
Enable write-caching
Distribute the memory load across all available disks
Discuss the key points in the Student Handbook. Consider demonstrating how to configure the paging file and how to perform disk defragmentation.

15. Lab: Monitoring and Troubleshooting Performance
12: Maintaining Windows 10
Exercise 3: Resolve a Disk-Related Performance Issue
Exercise 1: Resolve a Performance-Related Issue
The help desk has passed you this ticket, which they have been unable to resolve. You must read the details and develop a plan of action before attempting a resolution.
Incident Record
Incident Reference Number:
Date of Call
Time of Call
User
Status
December 18
14:37
Lola Jacobsen (Managers)
OPEN
Incident Details
Lola’s computer was performing well a few days ago, but recently she has complained that its performance has degraded. Tasks such as loading Microsoft Office take much longer than they used to.
Additional Information
The computer LON-CL1 runs Windows 10 and has Microsoft Office 2016 installed.
Plan of Action
Resolution
Logon Information
Virtual machines: B-LON-DC1
10982B-LON-CL1
User name: Adatum\Administrator
Password: Pa$$w0rd
Estimated Time: 30 minutes
(More notes on the next slide)

16. 10982B
Lab Scenario
12: Maintaining Windows 10
A user reports performance-related issues with their computer. The help desk is unable to determine the problem. You must investigate which computer component the problem is affecting, and then make recommendations about a solution or mitigation.

17. 10982B
Lab Review
12: Maintaining Windows 10
In which scenario did you experience the most loss in performance? Which bottleneck has the most influence on a Windows 10 computer? Discuss your answers with the other students.
Question
What was your approach to the scenarios? How did your approach differ from the class?
In which scenario did you experience the most loss in performance? Which bottleneck has the most influence on a Windows 10 computer? Discuss your answers with the other students.

18. Lesson 3: Applying Applications and Windows Updates
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Lesson 3: Applying Applications and Windows Updates
12: Maintaining Windows 10
Troubleshooting Windows Update Issues
Provide an overview of the lesson.
Question
What servicing option (or options) will you use in your environment? Discuss your answer in class with your fellow students.
What servicing options exist in Windows 10? (Select three)
Option 1: Current Branch
Option 2: Current Branch for Consumers
Option 3: Current Branch for Business
Option 4: Short-Term Servicing Branch
Option 5: LTSB
Answer
(√) Option -1: Current Branch
(√) Option -3: Current Branch for Business
(√) Option -5: LTSB

19. Windows 10 as a Service and Mandatory Updates
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Windows 10 as a Service and Mandatory Updates
12: Maintaining Windows 10
Windows as a service keeps Windows 10 current
Windows 10 update types, include:
Feature upgrade
Service update
Servicing options include:
Windows Insider
Current Branch
Current Branch for Business
LTSB
Windows 10 upgrades are mandatory for all editions except for the LTSB edition
Ensure that students understand the difference between the two update types and the different servicing options.
This is slide 1 of 4.

20. Windows 10 as a Service and Mandatory Updates 2 of 4
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Windows 10 as a Service and Mandatory Updates 2 of 4
12: Maintaining Windows 10
Explain to the students that computers that use Current Branch receive immediate feature upgrades. When a new feature upgrade is released, a new servicing branch of Current Branch is created. Servicing upgrades are relevant only for a specific feature upgrade. Each servicing branch ends when the next feature upgrade is released. The first feature upgrade, named X, is followed by three servicing upgrades. The next feature upgrade, named Y, is followed by five servicing upgrades. The last feature upgrade, named Z, is followed by three servicing upgrades. The names and number of servicing upgrades is just an example.

21. Windows 10 as a Service and Mandatory Updates 3 of 4
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Windows 10 as a Service and Mandatory Updates 3 of 4
12: Maintaining Windows 10
Explain to the students that computers that use Current Branch for Business receive feature upgrades four months after the Current Branch release. The next feature upgrades must be installed before support ends for the feature upgrade currently installed. When a new feature upgrade is released, a new servicing branch of Current Branch for Business is created. Servicing upgrades are relevant only for a specific feature upgrade. Each servicing branch ends when the second successor feature upgrade is released. The first feature upgrade, named X, is followed by nine servicing upgrades. The next feature upgrade, named Y, is followed by nine servicing upgrades. The last feature upgrade, named Z, is followed by seven servicing upgrades. The names and number of servicing upgrades is just an example.

22. Windows 10 as a Service and Mandatory Updates 4 of 4
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Windows 10 as a Service and Mandatory Updates 4 of 4
12: Maintaining Windows 10
Explain to the students that computers that use Windows 10 Enterprise LTSB receive only servicing updates. When a new feature upgrade is released, a new servicing branch of LTSB is created. Servicing upgrades are only relevant for a specific LTSB release. Each servicing branch ends after 10 years. The first feature upgrade, named X, is followed by servicing upgrades. The next feature upgrade, named Y, is not released for LTSB. The last feature upgrade, named Z, is followed by servicing upgrades. The names and number of servicing upgrades is just an example.

23. Methods for Applying Application and Windows Updates
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Methods for Applying Application and Windows Updates
12: Maintaining Windows 10
You can apply application and Windows operating system updates:
Manually, as part of a reactive maintenance process
Automatically, as part of a proactive maintenance process by using:
Windows Update
WSUS
Windows Update for Business
Configuration Manager
Intune
Do not spend too much time on Windows Server Update Service (WSUS) and Windows Update for Business as you will be discussing them in the next topics.

24. Using WSUS to Manage Updates
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Using WSUS to Manage Updates
12: Maintaining Windows 10
Automatic updates
Server running
WSUS
Local
network
Internet
Test clients
Microsoft Update website
This topic introduces students to WSUS. Make sure that students understand the capabilities and limitations of WSUS. WSUS obtains updates for Windows operating systems and for other Microsoft application software such as Microsoft SQL Server. However, you cannot use WSUS to provide updates for non-Microsoft software.
Do not go into too much detail here as non-Microsoft updates are outside the scope of this course. However, students should be aware of the WSUS functionality, and how it can affect delivery of updates to Windows 10 computers and devices.

25. Windows Update for Business
12: Maintaining Windows 10
Windows Update for Business is a new service introduced with Windows 10
Windows Update for Business has the following features:
Create internal deployment groups
Define maintenance windows to avoid updates installed at inconvenient times
Peer-to-peer delivery for branch offices with limited bandwidth
Integrates with existing tools
Only supports Current Branch and Current Branch for Business
Have additional time to test upgrades before deploying to users’ Windows devices
Demonstrate Windows Update for Business, if time allows.

26. Configuring Windows Update Settings
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Configuring Windows Update Settings
12: Maintaining Windows 10
Consider demonstrating these steps if the students are unfamiliar with the content.

27. Discussion: Issues with Windows Update
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Discussion: Issues with Windows Update
12: Maintaining Windows 10
15 minutes
What are some common issues with Windows Update?
Show the option to block driver updates to the students. If you have a computer with internet connection, you also can download and demonstrate the “Show or hide updates” troubleshooter.

28. Troubleshooting Windows Update Issues
12: Maintaining Windows 10
Test updates to avoid issues
If an update causes reliability or performance issues after it has been applied to a computer, you must either:
Manually uninstall updates
Manually uninstall drivers
Use System Restore
Discuss the options with the students. Remind them that if they use an automated proactive method for deploying updates such as WSUS or Microsoft Intune, they can test updates prior to deployment.

29. Module Review and Takeaways
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Module Review and Takeaways
12: Maintaining Windows 10
Tools
Review Questions
Question
If you have problems with your computer’s performance, what are three ways to create a data collector set to analyze a performance problem?
What is the benefit of configuring Windows Update by using Group Policy rather than by using the Settings app?
Tools
Tool
Use to
Where to find
Slmgr.vbs
Manage and troubleshoot activation.
C:\Windows\System32
Task Manager
View open apps and resource usage.
Windows 10
Resource Monitor
View detailed resource usage.
Performance Monitor
Create alerts and data collector sets to review performance.
Sysinternals tools
Suite of tools for different purposes including troubleshooting.
SQLIO.exe
Tool to test disk performance.
Microsoft Intune
Manage devices with a cloud-based management tool.
“Show or hide updates” troubleshooter
Hide unwanted updates.