1. CIW Lesson 7 Part A Name: _______________________________________
Directions: Follow along with the PowerPoint and fill in the blanks. Everything that will be covered will be in Lesson 7 Master Questions Part A.
Name: _______________________________________

2. Introduction to Business Electronic Mail
The use of has given rise to the term ______________________, which is a slang term for standard postal service.
is the _______________________ standard communication for business
Snail Mail
De Facto

3. E-Mail Addresses & Services/Programs
An client is also referred to as a __________________________
This is a program not associated with a web browser, that you can use to send s
________________________ s allow you to check your from any computer
If you are on different systems you can use a _______________________
Mail User Agent (MUA)
Web-Based
gateway

4. Types of E-mail Protocols
There are 2 servers for sending s ___________________ & __________________
Outgoing mail protocol _____________________________________________.
*Can be a disadvantage because there is a greater chance to get hacked
_______________ is an server program that receives sent messages and delivers them to their proper destination
A “store and forward” service is _________________________
Outgoing & incoming
SMTP: Simple Mail Transfer Protocol
MDA: Mail Delivery Agent
POP3: Post Office Protocol version 3

5. MIME
Extension of SMTP
Can be used by applications to _________________ process files _____________________ from the internet
Identifies attached files by ________________, and knows to open the attached file because of the _____________________ inside the HTTP header
If you organization scans attachments for malicious content, this takes place _________________________________
Automatically, downloaded
Type
Plug-in
At the server

6. Alternatives to MIME
________________________ & ___________________ encrypt the message and its attachments
S/MIME & PGP support ________________ & _______________ of messages
_______________________ is an open source implementation of PGP and doesn’t use patented algorithms
PGP: pretty good privacy & GPG: GNU Privacy Guard
Encryption & decryption
GPG: GNU Privacy Guard

7. Components
message headers consist of: ______, _____, ________, __________ & _____________________
The file sent with an is an _______________________
Most current clients display attachments as a __________________ __________
An recipient must posses the necessary ___________________ to view or edit an attachment
To, CC, BCC, subject & attachments
Attachment
Separate link
software

8. Email Components Continued
The __________________ ______________ stores names and information for frequently accessed contacts
clients save a copy of every message you send in the ____________ folder
The _________ _______________ is text that appears at the bottom of each message that you send and contains __________________ information
Address book
Sent
signature, contact