1. Welcome Quality Improvement Skills Course
Ross Paterson
Jo Bennett

2. Quality Improvement Skills Course Overview
Ambition Your aim: how much, by when
Understanding your processes: mapping, pareto charts, fishbone diagrams
Measures:
How will you know a change is an improvement
Generating Ideas
Testing / PDSA
Outcome

3. 1. Identify what needs to be done
2. A MIRACLE OCCURS
3. Quality of healthcare improves

4. Model for Improvement Know exactly what you are trying to do
Have clear aims and objectives
Understanding of current process and patient & staff experience
Collect baseline data, measure processes and outcomes
What have others done?
What hunches do we have?
What can we learn as we go along?

5. Understanding your Process/system
What are the parts of your process?
Inter-dependency
Interactions
What is its current aim?
What is your current knowledge of process system?
How do you know what you know?
What facts do you have
Do you have enough
Knowledge to predict/theory
Building knowledge by testing (PDSA)
Who is involved & how do they do?
Interaction between people
How ready to change?
Are the people included in the process?
What beliefs, values, expectations?
Understanding Variation
What variation is in the current process/outcome?

6. I love Lucy video

7. High level aim statement
What are we going to improve
Why is this an important issue
By working on this process we would expect the following benefits
Scope of project – specific process that will achieve aim, types and number of patients/clients/customers whose outcome is affected