2. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com WELCOME! Your Learning Facilitator is SAM LLOYD SuccessSystems, Inc. Boulder, CO 80308 www.trainingforsuccess.com Your Learning Facilitator is SAM LLOYD SuccessSystems, Inc. Boulder, CO 80308 www.trainingforsuccess.com

3. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com A 3-pronged Strategy for Maintaining Employee Morale & Productivity Information Involvement Care & Concern

4. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Lack of Information When people have little/no information their fears are magnified! Rumors emerge and are repeated to attempt to fill the knowledge gap. The lack of information often sparks suspicion that bad things are being withheld. Even in good times a common complaint of employees is not knowing what is happening!

5. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Provide Information Transparency and truth counteract fears that spring from not knowing. Frequent updates for all employees: revenues, financial data, organizational changes, strategies and plans. Share data about competitors, customers, legislation, economic trends. Provide financial planning assistance.

6. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Impact of No Involvement Sends a message that their ideas and talents are not valued. Increases resistance to changes. Less commitment, enthusiasm and accountability. Fewer ideas, less creativity & innovation. Less trust and loyalty!

7. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Involve Employees! Ask for ideas – how to improve productivity, cut costs, increase sales, improve customer service, etc.Ask for ideas – how to improve productivity, cut costs, increase sales, improve customer service, etc.

8. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Do you get ideas? How many suggestions from employees monthly? - Total for month - Average per person Awful Fair Average Good Super!

9. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Involve Employees! Toyota In a single year over 1,905,000 suggestions from employees! 32.7 per worker! (2.75 per person per month) Tom Peters - Thriving on Chaos Implemented 95%!

10. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Involve Employees! Ask for ideas – how to improve productivity, cut costs, increase sales, improve customer service, etc.Ask for ideas – how to improve productivity, cut costs, increase sales, improve customer service, etc. Use ideas, publicize successes, give credit, express gratitude!Use ideas, publicize successes, give credit, express gratitude! Thanks to our customer service team!

11. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Involve Employees! Ask for ideas – how to improve productivity, cut costs, increase sales, improve customer service, etc. Use ideas, publicize successes, give credit, express gratitude! Invite employees’ families to information sharing & financial planning

12. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Care & Concern For decades one of the top 3 complaints in employee surveys: “No one cares whether I am here or not!” For decades one of the top 3 complaints in employee surveys: “No one cares whether I am here or not!”

13. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Care & Concern Show you care by asking about people, ask how you can help, ask about their concerns, their families. Train all supervisors and managers to ask, too! Train all supervisors and managers to improve interpersonal skills. All managers:relationships with their employees are as important as all other responsibilities, evaluate how they do, reward when done well, confront when not! All managers: relationships with their employees are as important as all other responsibilities, evaluate how they do, reward when done well, confront when not!

14. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Care & Concern continued Train all supervisors and managers to listen with empathy. Not only restate content - acknowledge emotions to demonstrate empathy!

15. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Care & Concern continued Train all supervisors and managers to listen with empathy. Add to your wellness program to show you care. Add to your wellness program to show you care. Bonus: lowers health care costs, improves recruiting & retention!

16. © 2009. SuccessSystems, Inc. www.trainingforsuccess.com Follow-Up Report Follow-Up Report Set a date Send us a letter You done good!! Or call us Or send an email We will send you a positive reinforcement response!