1. 5 Steps in The Art Of Listening
Active Listening
Reflecting Back
Further Questioning
Check Understanding
Notice Words, Thoughts, Feelings
© ROM Consultancy Ltd 2011

2. About ROM
ROM stands for Results Oriented Management: A strategic Business Development Consultancy with a unique and caring approach towards you and your business.
ROM specialises in helping clients to develop and/or grow their companies, either by growing their new business sales or by developing their management and top executives.
Established since 1992, ROM is a respected organisation with a proven track record of developing businesses within the Construction, Insurance, Commercial and Public Sectors. See
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