1. Ticketing Update for Campus Shared Services
Wednesday, April 16, 2014

2. Agenda
What we’ve done
Go! – What’s next
Action! – What you can do

3. CSS-IT Knowledge Management loaded and live Training Testing
Started Change Management Planning
What does it take to move from Footprints to ServiceNow

4. CSS-HR Middle of first CSS-HR sprint/development cycle
Continuing to prep and plan

5. Go! – What’s next? Prep for transition to production
Finalize last 2 team positions
ServiceNow Administrator and QA Tester

6. Action! What can you do?
Participate in Process Improvement projects found throughout CSS
Attend Agile Brown Bag on Product Owner
Monday, April 21, Warren Hall 200C, 12n

7. Thanks! Next update: Thursday May 15, 12n Rm 239 Or Bluejeans:
To join the Meeting:
To join via Phone:
1) Dial:
(US or Canada only)
(see all numbers -
2) Enter Conference ID:

8. Contact Michelle Bautista, Product Owner, mbautista@berkeley.edu
Project website