2. OUC-B320
System Center Advisor and Microsoft System Center 2012 Operations Manager – Better Together
Nick Rosenfeld
Principal Escalation Engineer

3. Session objectives and takeaways
Learn about the benefits of System Center Advisor
Understand Advisor’s high-level architecture to understand data security, privacy, and control
Understand how Advisor can be used as an attached service in Operations Manager
Learn about the CSS journey towards automated diagnostics
Learn about Fix It Center Pro (beta) and how you can leverage it today to troubleshoot Lync issues
Takeaways
System Center Advisor works with Lync 2010 Server as well as many other workloads
System Center Advisor can now be used as an attached service in Operations Manager
System Center Advisor’s licensing model has changed
CSS is investing heavily in automated diagnostics

4. System Center Advisor

5. Microsoft Customer Service and Support
The wisdom of the cloud
Microsoft Customer Service and Support
Knowledge Base
CUSTOMER CONFIGURATIONS
BEST PRACTICE CONFIGURATION

6. Benefits & Features RESOLVE ISSUES FASTER REDUCE DOWNTIME
PROACTIVELY AVOID CONFIGURATION PROBLEMS
REDUCE DOWNTIME
AND IMPROVE PERFORMANCE
RESOLVE ISSUES FASTER

7. How it works

8. Proactive knowledge Unpatched Misconfigured Unsupported
Lync Conference 2013
9/14/2018
Proactive knowledge
Unpatched
Beyond Microsoft Update, based on customers need, what CSS wishes customers would deploy
Misconfigured
Can be simple or complex, May not be what you normally think of as “configuration”
Unsupported
“Actually that is not supported…” Where can anyone find all of these?”
A real-time monitoring product (like System Center Operations Manager) will continue to be the recommended alerting solution when server roles are:
Unavailable
Underperforming
Causing LOB downtime / business impact
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Recent and historical context
Configuration Snapshot
Latest information about my server, instance, or database
Configuration History
Highlights changes between snapshots. Answers the “What Changed?” question
Basic Properties
Server name, OS version, IP address, etc
This is not an all-inclusive configuration manifest. We started with the common settings that CSS needs to diagnose problems. The type of data collected will continually expand based on CSS and customer feedback (e.g. usefulness, collection overhead, data size, data sensitivity).

10. Advisor Workloads

11. Lync Advisor workload It’s more than just the server
Lync discovery logic will discover pool and site level information
Pool and site discovery is done on the active CMS Master
Advisor service account
You must configure a “Run As” account that is a member of RTCUniversalReadOnlyAdmins
This account will be used to read server, pool and user settings
Rules derived from top support issues
Rules are developed by the Customer Services and Support (CSS) Lync escalation team
Rules are based on the top support issues
New rules are added each month

12. Sample Lync Rules 31 Lync rules to date New rules added each month
Certificates
Alert: Certificates expiring soon (Warning under 21 days, Error under 7 days)
Alert: Weak RSA certificate
31 Lync rules to date
New rules added each month
Lync 2013 rules coming soon
Mobility
Alert: Microsoft/Apple push notifications incorrectly configured
Alert: Incorrect Proxy FQDN for CS Allowed domain or Hosting provider
Alert: PushNotificationProxyUri not set
Lync SQL databases
Alert: cross-database ownership chaining is disabled on RTC or rtcdyn databases
Edge
Alert: IP Addresses are on the same subnet
Core
Alert: Lync services are not started
Alert: Site Kerberos account is out of sync

13. Deploying Advisor Getting started only takes a few minutes
Lync Conference 2013
9/14/2018
Deploying Advisor
Getting started only takes a few minutes
Plan
Review the requirements
Review the planning considerations
Review the firewall information
Install
Create an account and download the software
Install the gateway(s)
Install the agent(s)
Configure
Configure the gateway
Configure the RunAs account*
* Needed for some workloads such as Lync & SharePoint
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Topology recommendations
Domain-joined servers
Recommendation: 1 agent/server
Recommendation: 1 gateway/N servers
Non-domain-joined servers (Edge)
Recommendation: 1 gateway/server

15. Sample Deployment Advisor Service Gateway Agent Agents Agents
A gateway is an Internet connected server in the network that can upload data collected from agents to System Center Advisor.
Advisor Service
Agent
An agent collects information from a server in your network and sends information to a gateway
Lync Edge
Lync Edge
Lync Pool 1
Lync Pool 2
* You can install both a gateway and an agent on the same computer. This is the recommended option for Lync Edge servers.
Agents
Agents

16. Demo
Appendix A

17. 9/14/2018
Introducing
System Center Advisor Connector for Operations Manager Preview
enables Advisor to be an attached service to your OM deployment
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Benefits of SC Advisor as an Attached Service
Microsoft Management Summit 2013
9/14/2018 4:36 AM
Benefits of SC Advisor as an Attached Service
EASY ENABLEMENT
VIEW ADVISOR ALERTS IN OM CONSOLE
LEVERAGE OM’S NOTIFICATION, TICKETING INTEGRATION AND USER ROLE CAPABILITIES
Use your existing SCOM agents & management servers – no more manual certificate, agent & gateway download & provisioning needed
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. How it works Advisor Service 1 8 2 3 7 4 9 5 6
Sign up and Onboard Advisor 1
Advisor processes cab files and generates alerts 8
Management Group is registered in Advisor Account 2
Advisor Service
Opt-In Agents 3
Management Servers upload cab files to Advisor 7
Management Servers download management certificate and Advisor management pack 4
Management Server
Management Server
Operations Manager Console
Management Servers sync Advisor alerts 9
Agents download the MP from Management Server 5
Agents scan managed servers and upload cab file to management server 6

20. Demo: Advisor Connector for Operations Manager
Appendix B

21. Global availability Details Geographies
Currently English only For the current list, visit:
Australia Austria Belgium Brazil Canada Denmark Finland France Germany Hong Kong Iceland India Ireland Italy Japan Luxembourg Netherlands New Zealand Norway Portugal Singapore Spain Sweden Switzerland United Kingdom United States

22. Microsoft Management Summit 2013
9/14/2018 4:36 AM
Advisor Licensing?
Advisor is FREE! Absolutely FREE
There is no catch. Believe Us.
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Data privacy Complete Privacy Statement available
Advisor only has visibility into servers with Agents deployed on them (+ data queried from Active Directory about objects associated with that server)
Uploads are archived on-premise (5 days by default) for audit trail and to enable you to inspect the data
Upload time is configurable; you can stop uploading at any time
You can close your account and request to remove data from Advisor servers (account cleanup happens within 90 days)
Your organization will be the only non-Microsoft party who will have access to your individual organization’s data
Microsoft will not use this data for sales/licensing validation

24. Data collection details
Low overhead
Agent CPU: < 1% average, occasional spikes
Agent Memory: < 75 MB
Gateway Upload: ~150KB/server/day
Server management data only
Diagnostic data (configuration settings, error logs)
Utilization (CPU, IO, Available Memory, etc.)
Workload throughput (transactions/day, GB served/day)
No customer data or custom workload data
Recommendation
Deploy to test servers and monitor the effect in your environment

25. Why try Advisor?
You can prevent problems in your environment that others have experiences
Answer the “what changed” question
You can easily provision others to see information about your environment without giving them access to your servers (e.g. consultants/TAMs)
It only takes 5 minutes to get started
It’s Free!

26. Automated Diagnostics

27. Never troubleshoot the same issue twice

28. Our journey Automating data collection Automating data analysis
Diagnostic packages automate data collection based on scenario
Enable quick and consistent collection of common diagnostics data, logs, and files
Microsoft Support Diagnostics Tool (MSDT) is the client that downloads, executes and uploads the SDP results
MSDT is included in Vista and newer Operating Systems
Automating data analysis
Built analyzers capable of identifying known issues in various data types
Analyzed data includes: memory dumps, event logs, uccapi logs, network monitor traces, etc
Using pattern recognition, call stack analytics and problem signature detection, we are able to automatically match known issues to available solutions

29. Demo: Fix It Center Pro (beta)
Appendix C

30. Related content Breakout Sessions
9/14/2018 4:36 AM
Related content
Breakout Sessions
MDC-B208 - Microsoft System Center 2012 SP1 - Operations Manager: Overview and What’s New
Find Me Later At the Lync booth
Immediately following this session and tomorrow from 1-3 pm
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. Resources Learning TechNet msdn http://channel9.msdn.com/Events/TechEd
9/14/2018 4:36 AM
Resources
Learning
Sessions on Demand
Microsoft Certification & Training Resources
TechNet
msdn
Resources for IT Professionals
Resources for Developers
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. Complete an evaluation on CommNet and enter to win!
9/14/2018 4:36 AM
Complete an evaluation on CommNet and enter to win!
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. 9/14/2018 4:36 AM
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© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34. 9/14/2018 4:36 AM
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

35. Appendix A: System Center Advisor

36. Homepage

37. Sign in with Microsoft Account

38. Select an Advisor account

39. Dashboard

40. Changing Advisor account to view

41. Alerts

42. Alert content

43. Searching alerts

44. Grouping alerts

45. Closing alerts

46. Closing alerts

47. Activating alerts

48. Ignore an alert

49. Manage alerts

50. Available alerts

51. Configuration snapshot

52. Configuration by server

53. Expanded configuration

54. Searching configuration

55. Change history

56. Searching change history

57. Change history by server

58. Viewing servers

59. Adding a server

60. Removing a server

61. Searching servers

62. Accounts

63. Managing users

64. Adding users

65. Closing an account

66. Providing feedback
back

67. Appendix B: Advisor as Attached Service

76. back

77. Appendix C: Fix It Center Pro

78. FICP: Analysis Feature

79. FICP: Automated Analysis

80. FICP: Starting Automated Analysis

81. FICP: Support diagnostic tool
Lync Conference 2013
9/14/2018
FICP: Support diagnostic tool
Cab file saved to C:\Users\<user>\AppData\ Local\ElevatedDiagnostics\
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

82. FICP: Viewing Analysis Results
back

83. Appendix D: Resources

84. Resources System Center Advisor http://www.systemcenteradvisor.com
System Center Advisor Requirements
Planning Considerations
Firewall information
Fix It Center Pro (beta)