1. Improving Access to Health for Children, Young People and Young Adults
Part of the NHS Integrated Care Pioneer Programme

3. Improving access to information
Ensuring young people know their rights
Making the environment more ‘young person friendly’
Helping staff to communicate better with young patients
Making sure young people feel involved in their care and understand the choices they have
Ensuring systems are in place to enable young people to feed back their experiences within health services

4. Organisations Professionals Parents and Carers
Health Services
Organisations Professionals Parents and Carers
Group Consultations
Focus groups
Meetings
One to one consultations
Questionnaires
One to one
consultations
Assessments
Pilot
Community Consultations
Group led ideas and
development
Creative projects
Reviewing of resources
Mystery Shopping

5. Possible ‘Know Your Rights’ app development
Co-branding with NHS England - new updated ‘15 Steps Challenge’ for children and young people. Possible consultations regarding Easy Read version to follow.
Production of a short film led by Future Pulse volunteers to raise awareness of some of the issues regarding communication within health services
An I Pad trial with health services to research the benefits of using app and web based resources to improve communication and engagement
Development of a toolkit for under 25’s and health services – emphasis on accessible information, AHC’s, rights for patients who have a learning disability and/or communication difficulty.
Possible ‘Know Your Rights’ app development
‘NHS COMMS 2018’ – Report based on findings from Phase 1 and 2 service surveys and service user consultations