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Published byAshley Armstrong Modified over 6 years ago
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AUDIT ON PATIENT SATISFACTION SURVEY FOR OUT PATIENT HYSTEROSCOPY
Mr Indranil Dutta(ST6) Miss Shilpa Kolhe(Consultant) March 20th 2013
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Introduction Time Period: Setting: OPH Total surveys: 100
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Age Less than 30: : : :29 60+:25 Not mentioned:1
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Whether working or not Yes:60 No:39 Not mentioned:1
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How many previous NVDs 1 Del: 18 2 Dels: 31 2+ Dels: 16 None: 28
Not mentioned: 7
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Whether had any previous Cx. surgery or not
Yes: 27% No: 70% Not mentioned: 3%
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Taking pain relief for painful periods
Yes: 37% No: 60% Not Mentioned: 3%
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How anxious were you before
Extremely: 20% Somewhat: 49% Not particularly: 28% Not mentioned: 3%
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Enough information prior to the procedure
Yes: 87% No: 11% Not mentioned: 1% From the doctor before the procedure: 1%
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Relation of the pain during the procedure compared to your period pain
Less: 19% Similar: 38% Worse: 38% Not mentioned: 5%
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Scale of pain (out of 5) 0.0-1.0: 14% 1.1-2.0: 46% 2.1-3.0: 29%
: 11% : 2% Not mentioned: 8%
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DO YOU WANT IT IN FUTURE
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Would you recommend OPH to a friend
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Felt the need for pain relief during procedure
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Felt the need for pain relief after the procedure
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Any anaesthetic given
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How satisfied were you with your overall experience in the procedure
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How did you find the staff in clinic
Positive comments:91% Negative comments: 0% Not mentioned: 9% Some positive comments: FRIENDLY/HELPFUL/MADE EXPERIENCE BETTER THAN ANTICIPATED LOVELY & PROFESSIONAL STAFFS WERE BRILLIANT PROFESSIONAL/CARING/EFFICIENT
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Any suggestions to improve our service
MOSTLY POSITIVE COMMENTS AND NO SUGGESTIONS ARE MADE GET THE COFFEE MACHINE WORKING IN DIAGNOSTICS TIME KEEPING: 40 MINS LATE PAIN RELIEF MAY BE NEEDED IF LONGER IMPROVE WAITING TIMES RE;APPOINTMENT ENSURE PRE INFORMATION IS SENT OUT CHANGE THE RADIO STATION THE DOCTOR WAS A WOMAN, MADE HUGE DIFFERENCE PROCEDURE TOOK LONG TIME TOO MUCH INFORMATIVE
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Other comments MAJORITY MADE NO OTHER COMMENTS
MUCH BETTER THAN PREVIOUS PROCEDURE IF ALL YOUR TEAMS ARE LIKE THIS:KEEP THEM HAPPY & LOOK AFTER THEM EVERYTHING VERY GOOD
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Our Suggestions We are doing good
Need to look after the negative comments and try to improve Need to encourage to fill up the survey form in each clinic The form need to be modified to avoid some confusion
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