1. AUDIT ON PATIENT SATISFACTION SURVEY FOR OUT PATIENT HYSTEROSCOPY
Mr Indranil Dutta(ST6)
Miss Shilpa Kolhe(Consultant)
March 20th 2013

2. Introduction
Time Period:
Setting: OPH
Total surveys: 100

3. Age
Less than 30: : : :29 60+:25 Not mentioned:1

4. Whether working or not
Yes:60
No:39
Not mentioned:1

5. How many previous NVDs 1 Del: 18 2 Dels: 31 2+ Dels: 16 None: 28
Not mentioned: 7

6. Whether had any previous Cx. surgery or not
Yes: 27%
No: 70%
Not mentioned: 3%

7. Taking pain relief for painful periods
Yes: 37%
No: 60%
Not Mentioned: 3%

8. How anxious were you before
Extremely: 20%
Somewhat: 49%
Not particularly: 28%
Not mentioned: 3%

9. Enough information prior to the procedure
Yes: 87%
No: 11%
Not mentioned: 1%
From the doctor before the procedure: 1%

10. Relation of the pain during the procedure compared to your period pain
Less: 19%
Similar: 38%
Worse: 38%
Not mentioned: 5%

11. Scale of pain (out of 5) 0.0-1.0: 14% 1.1-2.0: 46% 2.1-3.0: 29%
: 11%
: 2%
Not mentioned: 8%

12. DO YOU WANT IT IN FUTURE

13. Would you recommend OPH to a friend

14. Felt the need for pain relief during procedure

15. Felt the need for pain relief after the procedure

16. Any anaesthetic given

17. How satisfied were you with your overall experience in the procedure

18. How did you find the staff in clinic
Positive comments:91%
Negative comments: 0%
Not mentioned: 9%
Some positive comments:
FRIENDLY/HELPFUL/MADE EXPERIENCE BETTER THAN ANTICIPATED
LOVELY & PROFESSIONAL
STAFFS WERE BRILLIANT
PROFESSIONAL/CARING/EFFICIENT

19. Any suggestions to improve our service
MOSTLY POSITIVE COMMENTS AND NO SUGGESTIONS ARE MADE
GET THE COFFEE MACHINE WORKING IN DIAGNOSTICS
TIME KEEPING: 40 MINS LATE
PAIN RELIEF MAY BE NEEDED IF LONGER
IMPROVE WAITING TIMES RE;APPOINTMENT
ENSURE PRE INFORMATION IS SENT OUT
CHANGE THE RADIO STATION
THE DOCTOR WAS A WOMAN, MADE HUGE DIFFERENCE
PROCEDURE TOOK LONG TIME
TOO MUCH INFORMATIVE

20. Other comments MAJORITY MADE NO OTHER COMMENTS
MUCH BETTER THAN PREVIOUS PROCEDURE
IF ALL YOUR TEAMS ARE LIKE THIS:KEEP THEM HAPPY & LOOK AFTER THEM
EVERYTHING VERY GOOD

21. Our Suggestions We are doing good
Need to look after the negative comments and try to improve
Need to encourage to fill up the survey form in each clinic
The form need to be modified to avoid some confusion