1. University Food Service Task Force
Central Connecticut State University

2. Food Service Task Force Members
Jean Alicandro, Director, Residence Life, Task Force Chair
Sal Cintorino, Assistant Chief Administrative Officer
Matthew Warshauer, Professor, History
Chris Galligan, Vice President, Institutional Advancement
Otis Mamed, Director, Student Center
Rick Piotrowski, Contract Compliance Specialist
Evelyn Phillips, Professor, Anthropology
Oscar Perdomo, Professor, Mathematical Sciences
Olga Petkova, Professor, Management Information Systems
Gayle Moriarty, Area Coordinator, Department of Residence Life
Danielle Turgeon, Grad Intern

3. Why are we here today? To discuss… Our charge What we’ve been doing
How you can help us
How we can help you and our campus community move toward a more sustainable food service program

4. Food Service Task Force Charge
Review of….
Board plans
Catering
Cash operations, outside vendors
Starbucks
Social Science - cash operation
Devil’s Den

5. Charge Objectives
Increase satisfaction to the university community and visitors related to food services
Looking for levels of satisfaction that will contribute to positive recruiting efforts
Maximize revenue generating opportunities

6. Research Current Food Service Contract
Comparative food service contracts, meal plans, prices, and business structures from other universities, including our benchmark schools
Review survey information
SSI – Student Satisfaction Inventory
Skyfactor – Resident Student – Benchmarked survey
University – student exit surveys
Student focus groups (9)
Conversations with IRC and SGA
Meeting with Food Service Local 217 group
Meeting with Food Service Managers
Administrating surveys to faculty, staff and students

7. Findings to Date
The top items students have told us in focus groups and surveys to date:
There are not enough meal plan options
They want more late night hours
They say the meal plan cost too much
They want more take out options
They say the food is better than last semester
They say they want more variety
They say they like Hilltop but the food is better in Memorial Hall

8. Other Factors
On-campus residence halls have no apartments with kitchens
Union worker benefits continue to increase
Products and services continue to rise
Stresses of the economy impact on student financial situations
Memorial Hall needs a renovation (it’s old)
Operating two dining service buildings, with five total buildings operating food services is costly
If we can’t find a balance leveling the board plan, students will move off campus, and housing revenue will decrease

9. We need your feedback!
Please complete the survey when the link is ed to you this week!

10. Thanks from the Food Service Task Force!