1. NTUC FairPrice Co-Operative: Increasing Sales with SAP HANA®​
Company
NTUC FairPrice Co-Operative Ltd.
Headquarters
Singapore
Industry
Retail
Products and Services
Supermarkets, hypermarkets, and convenience stores
Employees
9,500
Revenue
S$3.2 billion (US$2.3 billion)
Web Site
Partner
SAP® Consulting organization
Objectives
Manage large volumes of data to provide a superior customer experience
Enable real-time analysis of operational store data
Drive targeted marketing for individual customers in real time
Why SAP
SAP for Retail solutions and the SAP® POS Data Management application, which can process and analyze transactional data from stores running on SAP Business Suite powered by SAP HANA®
Comprehensive business intelligence platform supported by SAP BusinessObjects™ business intelligence solutions and the SAP Business Warehouse application powered by SAP HANA
Resolution
Provided a single source of data for real-time planning and analysis of large volumes of data
Enabled sellable merchandise to be located quickly with improved visibility into inventory status
Improved retail stock overview to support better merchandise distribution
Eliminated data latency and reduced data processing and data load times
Future plans
Roll out the SAP Fiori® user experience (UX) to improve support and the UX for the mobile workforce
Move all customer data onto a single platform with the SAP Customer Activity Repository application
Empower employees to conduct data analysis with SAP Lumira® software
24x7
Support for business operations with high availability and disaster recovery 3x
Data compression rate, from 6.5 TB to 2.2 TB​
Increase
In sales with insight into available stocks​
Minutes
To gain visibility into monthly purchase orders
1,000x
Increase in performance​
“NTUC FairPrice will continue to provide our customers with superior products and services at reasonable prices. We look for SAP HANA to help support our personalized, targeted marketing approach to customers in the future.”​
Zhang Yan, Deputy Director, NTUC FairPrice Co-Operative Ltd.​
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