1. Listening…

7. Earnest Hemmingway…
“I like to listen. I have learned a great deal from listening carefully. Most people never listen.”

12. L

15. “There's a lot of difference between listening and hearing.”
  ― G.K. Chesterton

16. “Most of the successful people I’ve known are the ones who do more listening than talking.” ― Bernard M. Baruch

17. One of the most sincere forms of respect is actually listening to what another has to say. ~Bryant H. McGill

19. Hearing Vs. Listening
Hearing is simply the act of perceiving sound by the ear.
If you are not hearing-impaired, hearing simply happens.
Listening is something you consciously choose to do.
Listening requires concentration so that your brain processes meaning from words and sentences.
Listening leads to learning.

20. What then is Listening?

21. Listening… Listening is the most important communication skill
We probably spend more time using our Listening Skills than any other kind of skill
Like other skills, Listening takes practice
Real Listening is an active process
Listening requires attention

22. LISTEN L: Look interested – get involved
I: Involve yourself by responding
S: Stay on target
T: Test your Understanding
E: Evaluate the message
N: Neutralise your feelings

23. Objectives of Listening…
To learn
To increase one’s understanding
To advise or counsel
To relieve one’s boredom
(listening to music)

24. Importance of Listening…
Communication is not complete without effective listening
An attentive listener stimulates better speaking by the speaker
A good listener learns more than an indifferent listener
A good listener can restructure vague speaking in a way that produces clearer meaning
A good listener learns to detect prejudices, assumptions and attitudes

27. Types of Listening on the basis of purpose and output…
Superficial Listening (listen – forget/ inability to concentrate on the theme, main points, supporting details of the message)
Appreciative Listening (to get enjoyment/ pleasure; listening to songs, stories, jokes, anecdotes etc…

28. Types of Listening on the basis of purpose and output…
Focused Listening
(listening for specific information, useful in decision making – listening to announcements at railway station, airports, etc)
Attentive Listening
(active and attentive listening in GDs, meetings, interviews and so on.)

29. Types of Listening on the basis of purpose and output…
Emphatic Listening (Listening not only the information but also the feelings, emotions and mindset of the speaker; knowing the implied meaning, intention and the attitude of the speaker.)

30. “When people talk, listen completely. Most people never listen.”
― Ernest Hemingway

31. “Most people do not listen with the intent to understand; they listen with the intent to reply.” ― Stephen R. Covey, (The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change)

32. Active Listening… Hearing Filtering Comprehending Remembering
Responding

33. “When people talk, listen completely.
Most people never listen.”
― Ernest Hemingway

34. Barriers Distraction of Mind Poor Health External Noise & Disturbance
Excessive
Note Taking
Planning
Reply
Self- centered
Lack of
Interest

35. Rules for Good Listening…
Actions
Ok/ To be avoided
Talking
To be avoided
Thinking
Distraction
Mind Wandering
Putting the speaker at ease Ok
Pre-judgement
Patience
Being angry
Empathizing with the speaker
Taking Notes

36. Promoting Better Listening
Desire to listen.
Focus on the message.
Listen and write for main ideas.
Understand the speaker’s point of view.
Provide feedback.
Listen with the body.

37. Fall in CUE… with Interest
C: Concentrate
(Focus on the essential information)
(paraphrase and Sum up the Info. To show your interest. E.g. “So you mean to say…”)
(use appropriate posture, facial language, eye contact)
U: Understand
E: Encourage
(Encourage the speaker to speak to speak more. E.g.. “So you suggest that…”)

38. To develop Listening Skills…
Listen to All India Radio programmes in English, BBC world Service and Voice of America (VAO)
Listen to English News
Watch films in the original English version if possible with English Subtitles
Listen to Native Speakers (Audio Tapes/Videos)

39. Activity

40. Listen….
Audio

41. Watch & Listen…