1. Bell Ringer
On a sheet of paper (this can be your notes), tell me the difference between listening and hearing.

2. “ The most important thing in communication is to hear what isn’t being said.”

3. Listening Process (Part 1)
Ch. 4

4. “Lend me your ear.” -Shakespeare
Listening vs. Hearing
“Lend me your ear.” -Shakespeare

5. Listening is more than Hearing
Hearing- sound waves that set off __________in our ears
automatic reaction of the senses and nervous system
Listening- conscious effort to _________ and process the information
voluntary act in which we use our higher mental processes.

6. Passive Vs. Active
Passive listeners- let the ________ do all of the work
Ex. Putting up with distractions, paying more attention to someone’s appearance than their message, and failing to respond to message
_________ listener- plays an active role by guiding the talker toward common interests
Ex. Being engaged in the conversation, giving verbal cues that show you’re paying attention

7. Listening Process How does this really happen? Here's the process:
Hearing - sound enters the eardrums and travels to the brain
Attending - our brain receives the sound and decides what to pay attention to
Understanding - take what is meaningful and apply it to the social context
Remembering - storing the information for use at a later time

8. (continued) We only remember about 25% of what we hear
You must train yourself to listen.
Most people speak at words per minute.
Our brains work faster than that which is why we tend to wander off.

9. 4 Ways to Listen
Appreciative Listening- listening for leisure or ___________
Discriminative Listening- when we want to single out one particular sound from a noisy ___________ (ex: friend’s voice in a crowded room)

10. 4 Ways to Listen
Empathic Listening- encourages people to talk freely without ____ or embarrassment. (ex: counselors, psychiatrists, and good friends)
Critical Listening- evaluating what you hear and deciding if the message is logical, worthwhile, or has _________

11. What Effects Listening?
Harry Potter
Twilight Zone
Football

12. Roadblocks to Good Listening
Tuning out dull ________
Cure?
Listen for something that you can use; an idea, quote, or story.
Can almost always find something of value
Faking _______
Translate the speaker’s thoughts into your own words
Repeat key points to yourself throughout the conversation

13. Roadblocks to Good Listening
Yielding to ____________
Cure?
Giving our attention to a distraction rather than the speaker
Almost any distraction can be blocked out with concentration
Criticizing __________ or physical appearance
Don’t use poor physical appearance or poor delivery skills as a reason not to listen
Overlook their imperfections and listen to the message

14. Roadblocks to Good Listening
Jumping to ____________
Cure?
Avoid personal biases
Don’t judge the message just by observations
Overreacting to _________ Words
Avoid strong emotional reactions
Don’t let your emotions act as filters
Interrupting
Don’t get caught up in thinking about what you want to say rather than listening
Shows you don’t care about what the other person is saying

15. Emperor’s New Groove

16. Filters that Distort Education Biases Attitude Age Experience Religion
Family
Physical Condition
Morals
Emotions

17. Avoiding Roadblocks Refrain from judging the speaker
Focus on the message
Search for areas of agreement
Keep an open mind

18. Listening Process (Pt. 2)
Ch. 4

19. Listening to a Speech The Beginning
May be the most interesting but is usually not the most important
Often to get caught up in the entertainment of the speech and to miss the key point
Shortly after the beginning, the main idea will be presented
If you miss the main idea, you don’t know what to listen for

20. The Middle Be a critical listener Understand the message
Test the strength of the message
Question the support they use to back up their points
What are their examples?
Evaluate for accuracy and fairness

21. The End Be on guard for emotional appeals and propaganda
Listen for the repeated statement of the main idea, summary of the important support, or “in conclusion”
Try and recognize if the speaker is trying to mislead you
Be aware of “rhetorical devices” or tricks of language

22. E.A.R.S.
Explore- What does this person want me to believe? Listen to see if you guessed right.
Analyze- Are the reasons, examples, and facts convincing?
Review- mentally run over the points that have already been made
Search- listen between the lines. Are there hidden meanings in the message?

23. Listening in the Workplace
Being introduced to others
Repeat their name two or three times in conversation
Relate their name to something familiar
Develop a determination to remember

24. Accepting Criticism Be “coachable”
2 obstacles that make criticism hard to take:
Threatens to distract us
Don’t dwell on the past
Be proactive and make things better for the future
It hurts
Try not to take it personally
Try to separate your behaviors from your ego

25. Tips to Remember Ask for explanations if you don’t understand
Paraphrase the message in your own words
Summarize the message
Take notes
Always have something to write with
Don’t worry about neatness
Don’t use complete sentences