1. Strategy on Service Delivery

2. WMO Strategy for Service Delivery
Strategy adopted at Cg-XIV (2011)
Implementation Plan approved by EC-65 (2013)

3. What is Service Delivery?
Definition of Services
Available
Dependable
Usable
Useful
Credible
Authentic
Flexible
Sustainable
Expandable

4. Principles of Service Delivery
Science-Based
Quality Assured
User-oriented
Provides value to Users
Harmonised and Standardised

5. Service Delivery and the WMO Secretariat
Concept was championed by PWS Programme
All Programmes need to
Develop interactions with users
Identify user requirements
Regularly share information between Programmes
WMO Tech Regs could be expanded to cover generic aspects of Service Delivery

6. Service Delivery and WMO Members
Effectively bringing developments in science and technology through to improved services
Harmonising the approach to Service Delivery across Weather, Climate, Hydrology and Environmental Services
Addressing all sectors, such as Health, Energy, Transport, Food Security, Urban Environment

7. External Drivers for Service Delivery
Free data policies
Other service providers – private sector, research institutions, etc.
NMHSs need to provide – and demonstrate their –value to society
Need for NMHSs to be efficient – due to economic stresses – in harmonising services

8. Internal Drivers for Service Delivery
WMO initiatives – WIS, WIGOS, GFCS
Moving on from a linear model of service provision (data > information > services)
Creating strong user engagement and partnerships
User interface concept
Strengthening the WMO and NMHSs brand

9. Moving Forward Improved integration of SD in WMO Programmes
Encourage Members to implement QMS in SD activity
Expand WMO Tech Regs to cover generic aspects of SD
Demonstration Projects
Training and Capacity Development in SD
Competency Frameworks to capture SD needs

10. Decisions requested of CBS
Identify key issues for Members in Service Delivery
Support WMO Programmes in developing a holistic approach to Service Delivery
Agree on the need for the Secretariat and Members to strengthen capabilities in Service Delivery
Decide to implement the workplan as given in Draft Decision 5.7/1 and Annex thereto

11. Thank you 谢谢