1. Transforming London’s Highways Management
Capital Ambition
London Councils
OGC
LoTAG

2. Need for Change The whole supply chain is facing challenges
TfL working with the Boroughs has identified opportunities for savings across London in terms of the highway maintenance and management service.
TfL are working with LoTAG, OGC, Capital Ambition, and London Procurement Heads

3. Work Streams Supplier Relationship Development Phil Snowling
Project Sponsor Martin Smith
Chief Executive LB Ealing
Project Board
East London Solutions
Kimberly Sharp/Chris Tunstall
Supplier Relationship Development
Phil Snowling
Common Specification and Contract Conditions
Steven Dennis TfL
Highway Systems Collaboration
E-Auctions
Zerrin Lovett Head of Supplier Engagement OGC
Work Streams

4. Supplier Relationship Development
Supplier Relationship Development is the process of improving existing contracts for the mutual benefit of both suppliers and customers.
Sponsored by Capital Ambition, previous work examined suppliers in the waste and social care sectors
Working with two highways contractors in London as a pilot

5. Supplier Relationship Development
Questionnaires sent to Boroughs asking them to rate their supplier experience
Performance, Relationship, Service delivery, Billing etc.
Sharing and comparing these with suppliers experience of Boroughs
Boroughs and Suppliers are nominating negotiating teams

6. Results from Questionnaire – Borough Highlights and other points
No discounts offered for prompt payments by Boroughs
Little use made of shift/extended hours to get work done
Wide range of opinion about visibility/transparency of costs & charges – 5 x Boroughs scored <=2; 4 x Boroughs scored => 7

7. Next Steps Negotiation Planning meetings 1-1 Interviews
Sept
2010
Design & Issue CAF
Oct
Nov
Supplier 1-1 interviews; “Reverse “ CAF
Dec
Feedback “Reverse” CAF
Jan
2011
Feb
Mar
Analyse CAF; Identify Negotiation Areas/Teams
CAF = Contract Assessment Framework

8. SRD outcomes Strengthen existing relationships
New dialogue with clients
Develop commercial fitness
Improve infrastructure and process
Deliver best value services
Develop client facing strengths
Prepare for collaboration

9. Common Specification and T&Cs
Key theme through all of the discussions
Widespread support
Build on the previous LoTAG work in reducing the number of specifications across London
Full time joint TfL/Borough team established
We need secondments from Boroughs to help develop the new contracts

10. Common Specifications and Contract Conditions Structure Team
Borough Technical reps
Borough Commercial / Procurement reps
Steven Dennis
David Baker
Common Specification
TBA
London Borough
Contract Conditions
Andrew Cubitt
Contract & Procurement Rep
Technical. TfL/LB

11. Common Specification and T&Cs
Champions in each Borough being indentified
Reviewing copies of existing contracts to identify areas of best practice
Challenging technical specifications
Engaging with the supply market via HTMA
Learning from others

12. Common Contracts Target date April 2013 earliest
Sections may be complete earlier
Available to Boroughs, City of London and TfL
New contracts based on cost not price
Provision for client supplied materials
Geographic split

13. East London Solutions Havering and Barking & Dagenham
Pathfinder project
To try and achieve some savings prior to implementation of the pan London contracts
East London Solutions (ELS) Group is looking to develop an interim common specification for contracts going out from 2011 onwards within their area.

14. Highway Systems Commonality
The three dominant systems Confirm, Symology and Exor.
Looking at the software systems in use by the boroughs and any commonality.
Looking at opportunities to allow data transfer between existing highway management systems.
Suppliers biggest problem

15. E-Auctions
For commonly used highway maintenance commodities and services
Aggregate demand across London and to create competition through the use of e-auctions.
The first stage of the project is in two phases:
Electrical testing of street lighting, illuminated signage and bollards.  
Material purchasing such as street lighting lamps and signage, concrete/ natural kerbs and flags

16. Work Themes in Progress
Governance and Collaboration
Developing a new structure
Standardisation
Developing a common way of working
Culture Change
New contracts require a new way of working

17. Dana Skelley Director of Roads Transport for London London Streets dana.skelley@tfl.gov.uk
Thank You