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Starbucks Marketing Hao Zhang Sijia Chen Robert Rossfeld
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It was just a small coffee shop in 1971.
This coffee just sold coffee beans.
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In 1987, Howard Schultz purchased Starbucks and started to make Starbucks the best coffee shop in the world.
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Starbucks in the world
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In the world, there are a lot of different brand coffee store, why Starbucks is the
most successful. Through research, we can know why it would be successful. Success of Starbucks
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Flexible investment and different cooperation mode
•Like McDonald's global expansion, Starbucks began very early transnational business in the world, generally adopted three-business structure: joint ventures, licensing agreements, self-owned. Starbucks' strategy is more flexible; it will take the appropriate model of cooperation based on market conditions throughout Asia. Starbucks model of cooperation with the rest of the world, there are four situations: •1. 100% stake in Starbucks, for example, in the UK, Thailand and Australia; •2. Starbucks accounted for 50% stake, such as in Japan, Korea and other places; •3. Starbucks shares representing less, generally about 5%, for example, before China's Taiwan, Hong Kong, Hawaii and replenishment of Shanghai and other places; •4. Starbucks does not account for the shares, purely authorized to operate, such as in the Philippines, Singapore, Malaysia and Beijing; •
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"Customer-oriented" •Starbucks is one of the main competitive strategy is to communicate with customers in the coffee shop, with special emphasis on communication between the customer. Each attendant must undergo a series of training, such as basic sales skills, basic knowledge of coffee and coffee making skills. Required waiter can be a premonition each customer's needs.
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Environment of Starbucks Store
•Starbucks also strongly emphasized the American consumer culture; the customer can freely talk and laugh, even moving furniture, random combinations. Such experience is part of the Starbucks marketing style.
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Goals •It is precisely because Starbucks put the customer first policy, just let them become the world's largest coffee company.
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Advertisement Strategies
Create a social atmosphere around the brand. Make Starbucks a valued and essential part of the customer’s morning.
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Race Together Different approach to advertising Criticism
Long-lasting strategy
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To Sum Up
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