1. A Product of

3. Document

4. Why Choose Vitalblocks CRM
With over 8 years of experience in CRM system and several customers around the globe who have given
us their trust, we can say that we are experts in CRM. We are proud to be one of the best cloud companies
in the market and we are committed to provide you with a quality product and service.
User Friendly UI Customize Dashboard
Everything in One Place No Hidden Charges
More than Just Data Storage Customizable to all Business
Highly Secure Live Demo from our Representatives
Real-Time Reporting Complete Customer Information in a single view
Reach us at

5. Benefits and Features

6. Sales and Automation
• Lead, Account, Contact • Opportunity Management • Lead History • Shared Task & Calendar • Trackable Leads • Customer Organization Charts • Forecasting • Department to Department Transfer • Online Sales Manager
• Convert to Ticket • Alerts & Escalations • Lead Duplicate • Lead Routing • Real Time Alerts • Web-Forms • Data Leak Protection • Agent to Agent Assign
Reach us at

7. Customer Portal Access
Sales and Automation Flow
Sales
Leads / Opportunities
Sold
Status
Customers
Reports
Access
Customer Portal Access
Manage
Reach us at

8. Customer Engagement & Support
• Trouble Tickets • Case routing
• Create Tickets • Import Tickets
• Knowledge management • Test Chat Request
• Customer self service portal • Dynamic Ticket Forms
• Training management • Data Leak Protection
Reach us at

9. Ticket Management Workflow
Happy
To Help
Online Ticket
Offline Ticket
Telephone Ticket
Ticket Portal
Import Ticket
Web Portal Ticket
Convert from Lead
Dynamic Ticket Form
Reach us at

10. Marketing Automation • HTML Rich Media Email • Lead Management
• Segmentation & List Management
• Online Lead Capture
• Template Management
• Multi Level Management
Reach us at

11. Social Sharing & Process Automation
• Facebook Integration
• LinkedIn Integration
• Twitter Integration
• Lead Generation
• Service Requests
• Workflow automation
• Multi-department process management
• Smart Alerts
Reach us at

12. Reports & Dashboards • Analytics • Standard Reports • Custom Reports
• Report Builder
• Advanced Dashboards
• Custom Dashboards
Reach us at

13. About Us
At ViCoast we have passion, spirit and responsibility to deliver solutions which brings greater success to our customers, and we get motivated and inspired by the customer appreciations for the solutions we provide. ViCoast is a place where we turn ideas into a reality.
When you choose ViCoast for your organization, you don't just get the product. You get our perpetual commitment to keep improving your experience. Being a product company ourselves, we have a better understanding of our client’s customer needs, target market, product life cycle, budgets and business/ technology requirements.
Reach us at