1. Who We Have Spoken To In November
Overall
Who We Have Spoken To In November
150
…customers spoken to in November
Customer Type:
120 Consumables
30 Capital

2. Key Summary The overall NPS for November was: +17 Consumables NPS: +13
The main reasons for being a Detractor were around incorrect / poor deliveries, improving the online catalogue & product availability
Capital NPS: +33
The main reasons for being a Detractor were around delivery communications & improvements to the online catalogue.

3. Main KPI Summary - November
Overall
Main KPI Summary - November
Overall Net Promoter Score
-100
-80
-60
-40
-20 20 40 60 80
100
8.1
7.7
8.3
8.8
NPS Score 17
NPS Split
Detractors
Passives
Promoters

4. Year To Date

5. 27 Main KPI Summary - YTD Overall Net Promoter Score NPS Split Overall
-100
-80
-60
-40
-20 20 40 60 80
100
8.2
7.8
8.5
8.6
NPS Score 27
NPS Split
Detractors
Passives
Promoters

6. Overall
Overall Satisfaction