2. The Digital Workplace Report: Transforming Your Business
Global findings
The Digital Workplace Report: Transforming Your Business
Understanding the trends that are driving the workplace evolution

3. Business Case for Smart Buildings - Value
40%
reduction
In real estate costs
up to
Building operations
Reduction in utility bills
Reduction in floor area leased
Reduction in maintenance
Reduction in failures
Avoid vendor lock-in
Eliminate asset losses
Payroll
Reduction in lost productivity due to failures
Improvement in productivity
Reduction in absenteeism/ presenteeism
Reduction in travel costs
Business performance
Improvement in collaboration
Improvement in innovation
Improvement in customer service
Invigorate culture and values
Flexible service provision
Reputation
Talent attraction and retention
Brand reinforcement
Reliable sustainability, environmental and carbon footprint reporting
49%
Sales Department average utilisation
72%
Department Support average utilisation
64%
Department Marketing average utilisation
Occupancy Sensing and Reporting
Hot desk booking not only meeting rooms
Accurate usage by building, floor or team
Intelligent real time data analysis that can be used to make decisions of where real estate savings can be maid
Identify how teams work and the type of desks and space required
Big Data and the Inter of Things / Everything

4. Introduction
This report was created to help organisations learn how their peers are approaching digital workplace transformation. Drawing on responses from a global survey programme, this study offers insights into:
We hope this report provides insight and guidance as digitisation changes how your employees:
Collaborate with each other
How employee workstyles are changing
Top drivers and barriers to workstyle changes
How office environments are changing
Technologies, toolsets, and services important in driving workplace transformation
How digital transformation strategies are devised and who devises them
Coordination between IT and lines of business when choosing and implementing digital workplace technology
Support partners
Interact with customers
Streamline processes
and otherwise build a more effective, more efficient business

5. Study methodology
Dimension Data surveyed 850 business and IT leaders driving technology and organisational changes in their companies.
Survey participants work at organisations with at least 1,000 employees, representing seven industries.

6. Study methodology
We interviewed individuals whose companies are based in a number of countries around the world, specifically
Malaysia
Netherlands
Nigeria
Singapore
South Africa UK US
Australia
Belgium
Canada
France
Germany
Hong Kong
Italy
India

7. Productivity, employee demands drive change in workstyle
Drivers of workstyle change
Percentage of respondents indicating highly important

8. Identify which processes can and should be improved
Business processes greatly improved by workspace technology
Supply chain
Customer service
Operations IT
Finance and accounting
Sales
Marketing
R&D
Logistics and distribution
HR and administration
45%
41%
39%
38%
32%
31%
26%
23%
Business process optimisation shapes adoption
69%
of organisations determine which business processes need to be changed, then implement workplace technology to help effect that change
That means that 31% make new workplace tools available to employees and expect that to lead to changes in the way they work

9. IT and organisational issues are the biggest hurdles
Successful adoption of new workstyles
Percentage of respondents selecting each barrier

10. The main champions of change are on the board
Most influential in driving workstyle change
CEO
IT Director
CTO/CTI
Line-of-business managers
CFO
Customers/partners
Corporate real estate/facilities
End users
Collaboration is key in devising a digital workplace strategy
39%
28%
of organisations get significant input from lines of business when defining their digital workplace strategies
count on LOBs to help IT implement workplace technology

11. Business goals dominate digital workspace strategy
Percentage of respondents indicating highly critical

12. Premise-based deployment models predominate, as cloud grows in importance
How workplace technologies are deployed
On-premise, self, managed
On-premise, managed by third party
Private cloud
Hosted by third party
Not deployed

13. Companies looking for better ways of purchasing workplace technology
Top reason organisations turn to the cloud
Strategic decision to outsource nonstrategic applications
Better cost model
Risk mitigation
Ability to offer most up-to-date version of software to staff
Service improvement
Lack of in-house expertiese
Reducing complexity of implementing and managing solutions on-premise
Costs and purchasing models remain top of mind
of organisations say they adopt cloud-based services because it’s a better cost model compared to traditional deployment methods, and nearly half of those (21%) say that is their topmost reason for moving to the cloud
48%

14. Businesses recognise the importance of mobility in determining strategy
Tech trends important in determining workspace strategy (most important or important)

15. A minority of enterprises have a comprehensive digital workplace strategy now
Do you have a digital workspace strategy?
We have a defined and agreed-on digital workspace strategy
We do not have a formal digital workspace strategy but plan to have one in 12–24 months
We do not have a formal digital workspace strategy and have no plans for one
Digital workplace strategy still missing
of organisations haven't developed a formal and comprehensive strategy around how they deploy or plan to benefit from workplace technology
60%

16. Customer service tops the list of processes organisations need to modernise
Top reason organisations turn to the cloud
Customer service
Supply chain
Operations
Marketing
Finance and accounting
Sales
Logistics and distribution
R&D IT
HR and administration

17. Deliberate use of technology drives change
For most, the need to change leads to new workplace technology use
Adoption of new workplace technologies leads to changes in existing business processes
Need to improve existing business processes leads to adoption of new workplace technologies

18. Customisation is king 40% Topmost way of measuring success
Business specific results critical
40%
of organisations demand workplace technology that can be customised to meet their unique business needs
Top 1
Top 2 and 3

19. Analytics increasingly important to measure, achieving success
How analytics is used
Analytics optimises business performance
58%
of organisations use analytics to benchmark their use of workplace technologies
64%
use analytics to improve customer service

20. Partners are central to the success of digital workplace projects
Degree to which organisations rely on partners for digital workplace projects
Finding the right partner remains key
74%
Nearly three-quarters – 74% – of organisations recognise that they need external support in the planning and design stages of their digital workplace projects.
One-third requires a significant amount of support with their planning, with third-party partners taking a central role
No support required
Some support
Significant support

21. Flexible Workstyles are on the rise
56%
say they will have employees working from home full time two years from now
40%
of organisations have employees working from home full-time today
46%
have employees working from home part of the time today
77%
say they will have employees working from home part of the time two years from now

22. More flexible working is anticipated, but the traditional workplace will live on
How all or most employees work
Traditional technology still proves its worth
50%
of organisations report that traditional conferencing technology has significantly improved business processes
Whereas only 25% say the same about enterprise social software
In next two years
Now

23. Enterprises are providing more space for collaboration
How office environments are changing

24. Space Planning, Optimize office space
Part-time employees
Contractors
Find a desk
Full-time
employees
Occupancy Sensing and Reporting
Hot desk booking not only meeting rooms
Accurate usage by building, floor or team
Intelligent real time data analysis that can be used to make decisions of where real estate savings can be maid
Identify how teams work and the type of desks and space required
Big Data and the Inter of Things / Everything

26. 9:15am – Preparation session with colleagues

27. 10:00am Client arrives Meeting with Fred Location: Sasol
9am – 10am
Location: Sasol
Parking: Bay A42
10:00am Client arrives

28. Historical Challenges with Space Planning
Manual collection of occupancy data
Accuracy is questionable?
Post implementation performance measurement
How do we overcome these challenges?

29. Occupancy Optimisation
Capture Data
View and supply Data
Transmits to the Cloud

30. Key Benefits 40% up to reduction
In real estate costs
up to
Understanding of how teams work and allocate space accordingly
Identify the true utilisation of any workspace
Assign desks as mobile, flexi and fixed
Scalable and Secure
Intuitive, Easy to use and Quick deployment

31. Groundswell of interest in AI
When will intelligent agents have a practical use case?
Real-time virtual advisors
Intelligent agents
A quarter of businesses (25%) believe that workplace analytics tools, augmented reality tools, and micro-learning/training will have a role in the office environment within the year. The majority of these believe that they will invest in such technologies

32. 4th Industrial Revolution – Future of Jobs

33. The Digital Workplace Report: Transforming Your Business
Understanding the trends that are driving the workplace evolution
Thank you