1. How to Create a TIMS Dashboard
TIMS (No course in your binder)
Support Levels:
Level 1 – LEA Steward
Level 2 – ESC Support
Level 3 – TEA Support
Level 4 – TEA Programming Staff
How many of you have ever had to use TIMS?
How many of you have setup a Dashboard in TIMS so you can manage your tickets?
Let’s setup TIMS Dashboards - login to TEAL
If you have never done a ticket, let’s create and escalate a ticket.
I will then show you what it looks like on our end and I will de-escalate it back down to you.
You can then resolve it.

2. Access TIMS in the TSDS Portal:

3. You will see this screen if you have not setup a TIMS Dashboard:

4. Click on the TIMS Dashboards drop-down and select Manage Dashboards:

5. In the Manage TIMS Dashboards screen, click on Popular
In the Manage TIMS Dashboards screen, click on Popular. Then click on the L1 Support Queue:

6. Next you will receive a pop-up message at the top of the screen
Next you will receive a pop-up message at the top of the screen. Click on the link to ‘add it as a favorite’:

7. You are finished. Your TIMS Dashboard is set
You are finished! Your TIMS Dashboard is set. You should never have to do this setup again.