1. Organizational Performance Metric A Leading Indicator in Safety Performance WorkSafe Regional Workshop
Scott Coghlan – Account Manager WCB
Dr. Sean Tucker – University of Regina

2. What factors lead to EXCELLENT organizational performance?
"Lagging Indicators"
Profit
Sales Revenue

3. Lagging Indicators Measure the end result of processes Reactive
Reflection of the Bottom Line – Never the whole story

4. What factors lead to EXCELLENT organizational performance?
"Leading Indicators"
Profit
Sales Revenue

5. What factors lead to EXCELLENT organizational performance?
"Leading indicators" "Lagging indictors"
Customer satisfaction, Quality, quality of staff, leadership, culture, etc.
Profit
Sales Revenue

6. What factors lead to EXCELLENT organizational performance?
Successful organizations focus on and improve their key leading indicators
Customer satisfaction, Quality, quality of staff, leadership, culture, etc.
Profit
Sales Revenue

7. Common Measures of Safety-Related Organizational Performance
Injury Rates
Costs of Claims
Time lost to physical and psychological Injury
These are "lagging" indicators of safety performance

8. Leading Indicators Focus on future performance
Measure presence of Safety rather than the absence of injury
Target specific goals – measure against a desired outcome

9. What factors lead to EXCELLENT performance in safety outcomes?
"Leading indicators" "Lagging indicators" ?
Number of injuries
Claim costs
Days lost to psychological illness

10. Compliance Improvement
Number of OHC meetings
PPE use
Equipment inspections
Improvement
Cultural perception survey
Leadership participation
Safety meetings
Audits and action plans
OHS Excellence
Hazard ID and reporting
Peer to Peer Observations
Near miss reporting

11. Organizational Performance Metric

12. Safety Climate
The extent to which employees perceive that safety and safe behaviour is genuinely valued and rewarded in an organization (Zohar, 2010) Safety climate speaks to the relative importance of safety in a setting (Zohar, 2010) and is a leading indicator of safety performance. 1) Safety is a high priority 2) Close alignment between words and actions 3) Consistency across the hierarchy (CEO, VP, managers, supervisors, frontline employees)

13. A Leading Indicator of Safety Performance: The Organizational Performance Metric (OPM)
8-item measure developed and extensively tested by the Institute for Work and Health (IWH) between 2008 and 2014 (see
and
Predictive of future reported injuries
OPM is widely used in Ontario, New Brunswick, and other jurisdictions.
Used in Saskatchewan as part of the "Priority Employer" Program and Safe Saskatchewan Mission Zero Awards

14. How YOUR ORGANIZATION can use the OPM

15. How YOUR ORGANIZATION can use the OPM
= 4
= 2
= 0
= 3
= 4
= 1
= 3
= 2

16. How YOUR ORGANIZATION can use the OPM
Average score for this employee is 2.37
= 4
= 2
= 0
= 3
= 4
= 1
= 3
= 2

17. How YOUR ORGANIZATION can use the OPM - On-line and/or paper copy seconds to complete - Invite at least 20 employees + 10% of staff to participate - Encourage employees to provide their honest responses Bench marking scores posted on-line allow you to compare your organization's score to scores of companies in your sector. See

18. How YOUR ORGANIZATION can use the OPM
Item
Your November 2017 Score
1. Everyone at this organization values ongoing safety improvement in this organization.
3.30
2. This organization considers safety at least as important as production and quality in the way work is done.
2.85
3. Workers and supervisors have the information they need to work safely.
3.15
4. Employees are always involved in decisions affecting their health and safety.
3.10
5. Those in charge of safety have the authority to make the changes they have identified as necessary.
3.05
6. Those who act safely receive positive recognition.
2.50
7. Everyone has the tools and/or equipment they need to complete their work safely.
3.20
8. Formal safety audits at regular intervals are a normal part of our business.
Overall Average
3.04

19. How YOUR ORGANIZATION can use the OPM
Item
Your November 2017 Score
1. Everyone at this organization values ongoing safety improvement in this organization.
3.30
2. This organization considers safety at least as important as production and quality in the way work is done.
2.85
3. Workers and supervisors have the information they need to work safely.
3.15
4. Employees are always involved in decisions affecting their health and safety.
3.10
5. Those in charge of safety have the authority to make the changes they have identified as necessary.
3.05
6. Those who act safely receive positive recognition.
2.50
7. Everyone has the tools and/or equipment they need to complete their work safely.
3.20
8. Formal safety audits at regular intervals are a normal part of our business.
Overall Average
3.04

20. How YOUR ORGANIZATION can use the OPM
Item
Your November 2017 Score
Your November 2018 Score
Difference
1. Everyone at this organization values ongoing safety improvement in this organization.
3.30
3.65
0.35
2. This organization considers safety at least as important as production and quality in the way work is done.
2.85
3.55
0.70
3. Workers and supervisors have the information they need to work safely.
3.15
3.60
0.45
4. Employees are always involved in decisions affecting their health and safety.
3.10
0.05
5. Those in charge of safety have the authority to make the changes they have identified as necessary.
3.05
3.45
0.40
6. Those who act safely receive positive recognition.
2.50
0.80
7. Everyone has the tools and/or equipment they need to complete their work safely.
3.20
0.25
8. Formal safety audits at regular intervals are a normal part of our business.
3.33
0.13
Overall Average
3.04
3.44
0.39

21. How YOUR ORGANIZATION can use the OPM
Item
IWH-OPM Construction Sector Score
Your Score
In 2017
1. Everyone at this organization values ongoing safety improvement in this organization.
3.49
3.30
2. This organization considers safety at least as important as production and quality in the way work is done.
3.45
2.85
3. Workers and supervisors have the information they need to work safely.
3.63
3.15
4. Employees are always involved in decisions affecting their health and safety.
3.26
3.10
5. Those in charge of safety have the authority to make the changes they have identified as necessary.
3.50
3.05
6. Those who act safely receive positive recognition.
2.50
7. Everyone has the tools and/or equipment they need to complete their work safely.
3.47
3.20
8. Formal safety audits at regular intervals are a normal part of our business.
3.27
Overall Average
3.37
3.04

22. The OPM as a Leading Indicator
"Leading Indicators" "Lagging Indicators"
Your OPM Score
Number of injuries

23. How YOUR ORGANIZATION can use the OPM Important Considerations - Maintain confidentiality - Don't rush employees or link OPM scores to employee rewards - Compare scores across different locations, departments, etc. - Role for HR and occupational health and safety committee - Think about if and how survey results will be shared with employees

24. Resources:
Questions about using the OPM:
Sean Tucker,
Centre for Management Development
University of Regina