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EPS Information Evening

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Presentation on theme: "EPS Information Evening"— Presentation transcript:

1 EPS Information Evening
Wednesday 2nd March Sherbourne House - Attlebourgh Charlotte Bowles - Support Officer Tony Dean – Chief Officer Lauren Seamons – Deputy Chief Officer

2 PREPARATION IS THE KEY What is EPS?
Once the practices in your area are LIVE with EPS they will send all prescriptions for NOMINATED patients to the NHS Spine for pharmacies to download, print and prepare for patients. EPS is a new way of working for pharmacies and will change the way that pharmacy operates on a day-to-day basis. The presentation I am about to go through will give you all the information you need to ENABLE and PREPARE your PHARMACIES and STAFF to ensure business continuity. All of the information I am going to share with you all has come from other Pharmacies across the area during their transition period to EPS. PREPARATION IS THE KEY

3 Each person should have OWN smartcard Maintenance
Smartcards Each person should have OWN smartcard Maintenance Sponsors and Training -

4 Know Your System Training available, local knowledge or
store visits, E-learning, system supplier training How to complete each step of process, Download, Process, Issue, Claim and Return to spine Inform surgery of returns and ND items. (duplicate token, form sent to surgery)

5 Daily Process/Workflow
Download regularly 15mins – hourly depending on workload Workflow within branch, dealing with walk in patients, deliveries, PCS lists Daily Counting, ISSUING, Claiming Care home’s, CDS patients (weekly prescriptions RD)

6 Issues/Common Problems
We are not LIVE Not understanding system Printers, Cartridges and Toners Managing customer expectations Items not in stock System Outage, what to do, Who to contact Items stuck within system Saturday Cover/staff/locums 7 Day scripts for CDS trays Repeat Dispensing

7 End Of Day/Month Count prescriptions and issue DAILY (lunchtime)
Separate prescriptions during the day (3 baskets) Once CLAIMED all AGE exempt can be disposed of in confidential waste All NON AGE exempt and paid sent to BSA no sorting necessary

8 EPS Tracker Download as an icon on desktop or in favourites on ALL
computers if possible Should be used as first point of help AT ALL TIMES (surgeries WILL refer you to this) All staff know how to access and use Use the Mysite button

9 Next Steps/Actions Feedback all information to ALL team members in the
pharmacy Check LPC website EPS calendar for surgery GO LIVE DATE Attend Kick off and Business change meetings (where appropriate) Speak to your surgery – build relationships/arrange visits Download Tracker Obtain training to understand system Ensure tokens in stock – Norfolk stores Prepare ALL staff Talk to patients and NOMINATE

10 Support Available HSCIC - ww.hscic.gov.uk/eps NEL CSU -
RA Team - prescription-service/ Norfolk LPC -

11 ANY QUESTIONS???????


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