1. EMPLOYABILITY CAPABILITIES Part 1

2. What is this all about? The objectives of this session are:
To list some key characteristics which help make an individual employable
To discuss what makes a great Curriculum Vitae (CV)
To describe some top tips to be considered when applying for a role
To answer any questions you might have

3. CHARACTERISTICS FOR SUCCESS
Groups to complete a series of the activities
Discuss the characteristics each activity displayed

4. CHARACTERISTICS FOR SUCCESS
Communication
Team work
Integrity
Intellectual ability
Problem solving and decision making

5. CURRICULUM VITAE explained
What is a CV?
When is it needed?
We will now look at what we should be including (or not including) in a good CV.

6. CV Quiz True or False False False True True False
Q1. It is okay to print your CV on coloured paper
Q2. You should definitely have a picture on your CV
Q3. Employers want your CV to be 1-2 pages long
Q4. Using colours to highlight parts of your CV is unprofessional
Q5. You can put a fancy boarder on your CV to make it stand out
False
False
True
True
False

7. CV Quiz
What three things should you check on your CV?
Spelling
Punctuation/Grammar
Ensure the font is the same throughout
All information is accurate (no misleading/false information such as grades)
Hobbies/skills are relevant and highlight something about you
References are up to date – people who know you well (e.g. form tutor)
What should you include on your CV? What shouldn’t you include?
You should include:
Headings
Qualifications
Experience
Contact Details
Other Interests
You shouldn’t include:
Picture of yourself
Date of birth/place of birth
Ethnicity, race and religion

8. Customer Service Assistant
Writing a Cover letter
Customer Service Assistant
Reference number – JOB1234
Job advertised by Jonathan Jones at Jones Shopping World
Key roles and responsibilities:
Answering customer queries and helping solve their problems
Providing information on products and services
Taking orders and overseeing payments
Handling complaints and passing them on to a manager if required
Entering customer information onto a computer database

9. RECAP OUR OBJECTIVES
To list some key characteristics which help make an individual employable
To explain the importance of having a CV
To describe some top tips to be considered when applying for a role

10. resources
Resources to support the delivery of this session can be found here