1. Influencing and Negotiating Skills
Sandie Paice
2017

2. Objectives
At the end of this session you will understand the skills of influencing of which persuading and negotiation skills are key.
The most important skills are your interpersonal and advanced communication skills.

4. PERSUADING involves being able to convince others to take appropriate action. NEGOTIATING involves being able to discuss and reach a mutually satisfactory agreement. INFLUENCING encompasses both of these

5. Listening… a real skill
Drawing exercise – words alone... Take feedback
You need to hear what they are saying not just act like you are listening
Check your intention to listen
Repeat what they say or paraphrase
Ask open questions
Look interested
Make eye contact
Think of personal examples of when you have felt really listened to what was the person doing, saying, how where they demonstrating to you they where listening?

9. Negotiating to win
Negotiating jointly
A strategy for successful negotiations begins with character.

10. Listen carefully
Clarify issues
Areas of common ground?
Understand outside forces
Keep calm
Assertive
Use verbal and non verbal persuasion skills
Where can you concede some ground?

11. Deadline for agreement?
Agreement, summarised and written down?
Alternative outcomes
Are you the kind of person someone would want to negotiate with?

12. The six laws of influence
Influence: The Psychology of Persuasion Professor Robert Cialdini
The law of scarcity
Items are more valuable to us when their availability is limited. Scarcity determines the value of an item.
The Law of reciprocity
If you give something to people, they feel compelled to return the favour

13. The law of authority
We are more likely to comply with someone who is (or resembles) an authority
The law of liking
We are more inclined to follow the lead of someone who is similar to us rather than someone who is dissimilar.

14. The law of social proof
We view a behaviour as more likely to be correct, the more we see others performing it.
The law of commitment and consistency
Consistency is seen as desirable as it is associated with strength, honesty, stability and logic.