1. Trends in Tourism and it’s Sustainability
Evening Scure, Bolivia, Foto: J. Zelenka

2. Selected trends in tourism:
High emphasis on in-person communication with a customer, as well as on technology-assisted communication, including originally low qualified occupations
Concentration of provided services into networks, chains and resorts (hotel chains, travel agencies and tour operators)
Online services, information, reservations and sales of services
New services demanded by customers and supplied by the competitors; fast innovation and changes in the sector
High mobility of qualified labour in the Travel & Tourism Industry and Hotel Industry
The care of free time entertainment
More experienced customers with a wider spectrum of demands and stimulating aspects, in this sense also a higher standard of services demanded
Globalisation of the competition and supply, new technologies which support and require synergy between various activities (economic, managerial, marketing, new product development etc) to reach the competitive strength