1. Communication - Verbal Presented By “An Ordinary Mortal”

2. Types of Communication
The imparting or exchanging of information by speaking, writing, or using some other medium
Types of Communication
Verbal
Non Verbal
Oral
Written
Sign
An Ordinary Mortal

3. Verbal Communication One to one Group discussion Public Speaking
An Ordinary Mortal

4. Verbal Communication Skills
Opening Communication
Reinforcements
Effective Listening
Questioning
Reflecting and Clarifying
Closing Communication
An Ordinary Mortal

5. Verbal Communication Skills.........cntd
Opening Communication
Handshake
Introduction
Eye Contact
Friendly Disposition – Smiling Face
Discussion on neutral subject
An Ordinary Mortal

6. Verbal Communication Skills.........cntd
Reinforcements
Encourage others to participate in discussion
Signify interest in what other people have to say
Pave the way for development of a relationship
Remove fears and give reassurance
Show warmth and openness.
Reduce shyness or nervousness in ourselves and others.
An Ordinary Mortal

7. Verbal Communication Skills.........cntd
Effective Listening
Comfortable environment conducive to the purpose of the communication.
Be prepared to listen.
Keep an open mind and concentrate on the main direction of the speaker's
message.
Avoid distractions if at all possible.
Delay judgment until you have heard everything.
Do not try to think of your next question while the other person is giving information.
Do not dwell on one or two points at the expense of others.
The speaker should not be stereotyped.
An Ordinary Mortal

8. Verbal Communication Skills……cntd
Questioning
Obtain information.
Start a conversation.
Test understanding.
Draw someone into a conversation.
Show interest in a person.
Seek support or agreement.
An Ordinary Mortal

9. Verbal Communication Skills.……cntd
Reflecting and Clarifying
You can check that you have understood the message clearly.
The speaker gets feedback as to how the message is received.
It shows interest in, and respect for, what the other person has to say.
You are demonstrating that you are considering the other person’s
viewpoint.
An Ordinary Mortal

10. Verbal Communication Skills……cntd
Closing communication
Close a discussion
Allow time for winding up
Summarise
Make arrangements for future interactions
Socially acceptable parting gesture
An Ordinary Mortal

11. Effective Communication
Don't rush it—make time for face to face contact
Look for humor in the situation
Agree that it's okay to disagree
Make sure that you are not holding your breath
Listen—even if you don’t agree—before you speak
Take timeout when you're becoming overly stressed
An Ordinary Mortal

12. Barriers to Effective Communication
1. Stress and out-of-control emotion
2. Lack of focus
3. Inconsistent body language
4. Negative body language
An Ordinary Mortal

13. Skills to Improve Communication
Become an engaged listener
Pay attention to nonverbal signals
Keep stress in check
Assert yourself
An Ordinary Mortal

14. Thank you
An Ordinary Mortal