1. Better Services and Better Data for Tenants Scotland’s Housing Network
Elaine Byrne
Director
Scotland’s Housing Network

2. % of social housing stock in Scotland
Our members
We have around 120 Local Authorities and Registered Social Landlords as members and we have experienced significant growth in recent years. Almost two thirds of social landlords in Scotland are our members which in turn represents almost 90% of the sector by stock.
SHN Members 2016
Count
% of social housing stock in Scotland
Housing Association & Cooperatives 90
34%
Local Authorities 31
53%
Total Members
121
87%

3. Data Collection and Management
What we do….
Annual Benchmarking
Quarterly Benchmarking
Interactive Business Intelligence Tool
Performance Bulletins
Support and Training
Validation
Data Collection and Management
*** Value for Money ***

4. Scottish Social Housing Charter
Value for Money
Why bother?

5. The view from the Regulator
“..would make the point that everything we ask you to do are things that a well run organisation would wish to do for itself. So you will already be looking at future affordability, you will want to be transparent about your costs and you will be having a mature dialogue with tenants about costs versus service levels.” June 2015
“There is a high level of tenant concern about future rents remaining affordable. This is a key message from the Scottish Housing Regulator’s National Panel of Tenants and Service Users” July 2016
“Later this year we’ll publish further reports looking at homelessness services, anti-social behaviour and value for money.” July 2016
“discuss with tenants the level of service they want” November 2016
Value for Money
Why bother?

6. Housing Quality & Maintenance
Indicator 7: Percentage of stock meeting the Scottish Housing Quality Standard %
2013/14
2014/15
2015/16
LAs
83.8
91.0
93.1
RSL
86.7
90.8
92.2
All
85.0
92.8

7. Housing Quality & Maintenance
Indicator 11: Average length of time taken to complete emergency repairs (hours)
hours
2013/14
2014/15
2015/16
LAs
7.5
6.3
5.8
RSL
5.1
4.5
3.4
All
6.9
5.9

8. Satisfaction
Indicator 1: Percentage of tenants satisfied with overall service %
2013/14
2014/15
2015/16
LAs
81.1
83.4
83.3
RSL
89.1
88.9
90.0
All
87.9
88.1
89.0

9. Context Context 17: Average weekly rent £ 2013/14 2014/15 2015/16 LAs
64.18
66.88
68.71
RSL
73.63
77.16
78.26
All
67.96
71.01
72.56

10. Value for Money
The Game Changer

11. Value for Money
The Game Changer

12. Value for Money
The Game Changer

13. Cost
Ranking
Performance Ranking
Value for Money
The Game Changer

14. Value for Money A New Approach
Benchmark activity costs that deliver the performance levels landlords already benchmark in Scotland’s largest network
Better dialogue with board members and tenants around service delivery and the cost of that service delivery
More meaningful rent consultation process where rent strategy can be linked to service standards and performance, as well as tenant priorities
Compare own costs year on year and assess what impact spending or efficiency plans are having on performance levels
Work with tenants to improve financial scrutiny, in keeping with the Charter
Value for Money
A New Approach

16. Scotland’s Housing Network
First floor, 19 Haymarket Yards
Edinburgh
EH12 5BH T: E: W:
@ScotHousingNet
facebook.com/scotlandshousingnetwork
Linkedin.com – Scotland’s Housing Network