1. Located at the Greater Richmond Convention Center
October
Located at the Greater Richmond Convention Center

2. WebFile Forum Presented By:
David Bennett, Outreach Services Department
Michael Meade, Project Management Office
Helen Conley, Project Management Office

3. WebFile Support WebFile Support Outreach Services Department
David Bennett
Outreach Services Department

4. WebFile Resources
Instructions and documentation for WebFile can be found on the Commission’s website.
The Commission provides support for WebFile customers by phone and .

5. WebFile Site Administrators
Law Firms and Claim Administrators using WebFile must have a WebFile Site Administrator.
Attorney WebFile Site Administrators can be attorneys.
Claim Administrator WebFile Site Administrators can be adjusters.
WebFile Site Administrators serve as the sole point-of-contact between the Commission and the WebFile users.
Commission staff cannot perform all functions of a WebFile Site Administrator.

6. WebFile Site Administrators
Global WebFile Site Administrator Functions:
Serve as the contact between users and the Commission
Add new users
Deactivate users as-needed
Unlock user accounts by resetting passwords
Claim Administrator WebFile Site Administrators also:
Assign/Unassign Manager role
Assign/Unassign users to managers and mangers to users

7. WebFile Support
Attorney and Claim Administrator WebFile users should contact their organization’s WebFile Site Administrator for assistance. WebFile Site Administrators may contact the Commission if they are unable to resolve their users’ issues.
WebFile Site Administrators provide support to their organization’s WebFile users.
WebFile Support provides support to Attorney and Claim Administrator WebFile Site Administrators.

8. Common WebFile Issues Common Attorney WebFile Issues
Locked Accounts
Missing cases
Moving to a new firm
Errant filing
Common Claim Administrator WebFile Issues
Locked accounts

9. New Online WebFile Support Tool
Need Help?
New Online WebFile Support Tool

10. VWC Software Enhancement and Release Process
Feedback
Questions about WebFile Support?
UP NEXT:
VWC Software Enhancement and Release Process

11. VWC Release Process VWC Release Process
Michael Meade, Project Management Office
Helen Conley, Project Management Office

12. VWC Release Process Two Releases a year
The commission currently supports two software releases a year. Typically mid-year and late year.

13. VWC Release Process (Cont’d)
Release Planning
Releases are planned out at least a year in advance. The VWC Analyst team is currently working on software enhancement documents for the 2018 releases.

14. Recently Released Software Enhancements
Ability to select a document description for Letters from Attorney and Motions.
This allows Attorneys to identify, with more granularity, Letters and Motions being uploaded into Webfile. This allows internal staff to review and process these documents with more precision than in the past.

15. Recently Released Software Enhancements (Cont’d)
New Document Description Interface Enhancement
(Upload Portlet)

16. Recently Released Software Enhancement (Cont’d)
New Document Description Interface Enhancement
(Documents and Filings Portlet)

17. Recently Released Software Enhancements (Cont’d)
Other Recently Released Webfile Enhancements
Multiple bug fixes around error messaging.
Filtering out Deactivated users when assigning claims.
Defaulting Webforms to VA for state.
Addition of the Party Represented column to Attorney Webfile

18. Recently Released Software Enhancements (Cont’d)
Paperless Option
Attorney option – available June 2015
27% of active attorneys are paperless
Over 164,000 documents delivered digitally instead of printed
Option available to individual attorneys
Claim Admin option – available April 2016
7% of Claim Admin groups are paperless
Over 22,000 documents delivered digitally instead of printed
Option available by Group

19. Upcoming Software Enhancements (Cont’d)
Nov 2017: New WebForms
Attorney WebFile:
Change in Conditions Claims Response Form
Medical Provider Application Response Form
Claim Admin WebFile:
Request for Mediation
Change in Conditions Claim Response Form

20. Upcoming Software Enhancements (Cont’d)
Nov 2017: Text Recognition in documents
All new scanned and uploaded PDFs will have searchable text when opened from WebFile
Existing documents will be upgraded in an ongoing process

21. Upcoming Software Enhancements (Cont’d)
Summer 2018: Additional WebForms
Attorney and Claim Admin WebFile:
Pre-Hearing Statements
Claimant’s Claim
Employer’s Application
Medical Provider’s Application

22. Upcoming Software Enhancements
Summer 2018: Confirmation logic when uploading documents to a claim.
This software enhancement will implement new logic that will confirm which claim a document is being uploaded to by providing a confirmation pop-up for all document uploads. The purpose of this change request is to reduce the amount of documents accidentally uploaded to the wrong claim.

23. Upcoming Software Enhancements (Cont’d)
Summer 2018: Real time message broadcasting
This software enhancement will allow internal users to broadcast real time messages to our external user community. This functionality will be used to notify users of planned system outages, release information etc.

24. Feedback
Questions?
Suggestions?
Comments?
Concerns?