1. New Counseling Appointment process
December 3, 2013

2. Spring 2014 January 6, 2014
Start date
Start Date

3. Goals Goals Simplify process for students
ACCESS - Increase number of students we serve
Get accurate data
Reduce stress level
Prepare students for 30 min. appointments
Reduce long lines
Goals
Goals

4. New Signage New signage Front Counter Advisement  Prerequisite Office
L-104
New Student Group Counseling
Advisement  Prerequisite Office
Counseling Starts Here
Counseling Sign
Prerequisite Sign
Foot print stickers on floor
Signage changes in 4 locations (advisor computers-sign that reads “counseling start here”, advisement changes to “prerequisite office, front counter no longer counseling services but L104 and “Express Counseling” signage at 3 computers
New student orientation students will stand in regular line to get an appointment and do not need to check in at the computer
New signage
New Signage

5. Counseling Starts Here
(Students check-in at one of these computers)
Prerequisite Office
Sign-in at computer
Have a seat & wait
Assisted by Advisor
Counseling
Sign-in at computer
Have a seat & wait
Assist by Counselor
May lead to follow-up appointment (give student yellow appointment slip to give to front counter staff)
STUDENTS WILL NO LONGER STAND IN LINE!! 
Signage changes in 4 locations (advisor computers-sign that reads “counseling start here”, advisement changes to “prerequisite office, front counter no longer counseling services but L104 and “Express Counseling” signage at 3 computers
New student orientation students will stand in regular line to get an appointment and do not need to check in at the computer
New process
New process

6. Referral for follow-up
Yellow slips (referral for appointment)
Counselor
Signs name at top right side
Writes date
Writes student’s name
Writes Student’s ID#
List reason for appointment
Student
Goes to L-104 to make appointment
Yellow slip valid for 1 month, for 1 appointment
After 4 attempts and no appt. meets with Armando
Referral for follow-up
Referral for Follow-up

7. changes changes Front counter staff Advisors
Make follow-up appointments (ONLY with yellow referral slips)
Check in students for their follow-up appointment
Make appointment for new student orientation
Answer phones
Advisors
Clear prerequisites
Answer phones when front staff is unable
Appointments will be given out at 8am
Schedule for M-F
Two advisors and 3 advisors for peak periods
Solution for counselor coverage: can start prep at 7:30am, adjuncts and last option rotation; Cynthia said no overload for morning
Use your professional judgment in express counseling; long line, no grad petition but show student where to do on-line to submit petition, RCL assess situation might need 30 min appt. if personal and student becomes emotional, 1 semester plan instead of 2 sem. Plan, no more than 10 minutes if long line, if student is being referred for ed plan be sure student is aware to take placement tests, if needed and bring unofficial transcript to complete application, undecided students refer to career center first before meeting with a counselor
changes
changes

8. Drop-in Counseling Coverage
Monday through Friday
8am -10am - 3 counselors in drop in counseling
10am - 2pm - 2 counselors
2pm - 7pm - 1 counselor
More counselors will be added as needed during peak periods and no more than 2 hours max. of drop- in counseling per counselor
Drop-in Counseling Coverage
Drop-in Counseling Coverage

9. What can we do? Counseling (aka: drop-in) What can we do?
1-2 semester ed plans
Prerequisite clearances
Review G.E. patterns
Transfer questions
Prepare student for appointment
What do they need to know about financial aid ed plans?
Do we have their transcripts on file?
Two advisors and 3 advisors for peak periods
Solution for counselor coverage: can start prep at 7:30am, adjuncts and last option rotation; Cynthia said no overload for morning
Use your professional judgment in express counseling; long line, no grad petition but show student where to do on-line to submit petition, RCL assess situation might need 30 min appt. if personal and student becomes emotional, 1 semester plan instead of 2 sem. Plan, no more than 10 minutes if long line, if student is being referred for ed plan be sure student is aware to take placement tests, if needed and bring unofficial transcript to complete application, undecided students refer to career center first before meeting with a counselor
What can we do?
What can we do?

10. What can we do? Use professional judgment Consider time
Unofficial transcript evaluation
RCL
Grad check
Consider time
No students are waiting, do more in Drop-in Counseling
Two advisors and 3 advisors for peak periods
Solution for counselor coverage: can start prep at 7:30am, adjuncts and last option rotation; Cynthia said no overload for morning
Use your professional judgment in express counseling; long line, no grad petition but show student where to do on-line to submit petition, RCL assess situation might need 30 min appt. if personal and student becomes emotional, 1 semester plan instead of 2 sem. Plan, no more than 10 minutes if long line, if student is being referred for ed plan be sure student is aware to take placement tests, if needed and bring unofficial transcript to complete application, undecided students refer to career center first before meeting with a counselor
What can we do?
What can we do?

11. Implementation-1/6/14 Implementation Train advisors to answer phones
Increase number of advisors for coverage
Signage change (December)
Armando adjuncts to adjust schedule
Nancy change counseling computer to match “prerequisite” computer
Update FAQ on counseling website
Update voic message
Two telephones at drop in counseling
Laser printer at drop-in counseling
Implementation
Implementation-1/6/14

12. Questions?
Questions?