1. Effective communication

2. Why is communication important?
To asses the client’s problem
To explore the client’s thoughts, emotions and defences regarding drug use
To help the client get a perspective about his drug use and its consequences in a protected environment

3. What communication skills do we need?
How to start a dialogue with the client?
What needs to be said to the client and how?
What type of questions to ask – open ended vs. close ended?
Role of non-verbal communication
Role of listening skills

4. Distinguishing between empathy and sympathy
Listen to and understand the client’s experience from his perspective
Always side with the client
May not always be in agreement with client
Become emotionally involved
Help the client find his own solutions
Sharing the burden with the client
Not making the client’s suffering your burden
Reactions of the PE may become similar to other family members