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Effective Communication in the Workplace
(Level 3, Quarter 4) PT1 May, 10
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Which 2 of the following are characteristics of verbal communication?
The clothes a person is wearing Planned communication with a purpose (meeting) Language for a group of people The car they are driving
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Facial Expressions Shouting Gestures Color of clothes
Which 2 of the following are characteristics of non-verbal communication? Facial Expressions Shouting Gestures Color of clothes
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Why is effective communication important the workplace?*
Makes sure the job is done correctly Allows the exchange of information To make sure people understand what you are telling them or asking them to do. Will make sure work is done right the first time
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List two impacts of poor communication in the workplace…
Work will not be done correctly It can cause a hazard (accident) Employees can become angry or confused Can waste time
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Which of the two are impacts of non-verbal communication when talking face-to-face
Can reduce profit for the company Can make a person not like you at work because of mean facial expressions By using a good tone of voice and hand gestures you can actively communicate with someone Can make a person feel physical pain from a gesture
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List 4 types of electronic communication*
Social media Skype (video and voice) Facetime (video and voice) Phone SMS
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List 3 types of equipment used for electronic communication*
Telephone Laptop PC Iphone7 Ipad/tablet Digital video camera Samsung Galaxy
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