1. Communication

2. 4 Concepts of Communication
Sender: Initiates communication (encoding)
Channel: HOW is he/she communicating.
Receiver: Receives/Interprets/Processes communication (decoding)
Feedback: Response to communication/message

3. Clear Communication

4. Verbal vs. Nonverbal Communication
Verbal 1. Oral: Talking, dialogue, discussion 2. Visual: Signs, maps, graphics, etc 3. Written: Letters, memos, notes, etc 4. Electronic: s, texts, fax, etc.

5. Verbal vs. Nonverbal Communication
Nonverbal: Using the body to communicate 4 Main Cues 1. Face 2. Eyes 3. Body 4. Voice Also: clothes, colors, odors, time, space

6. Other Forms of Communication
Interpersonal Communication vs. Intrapersonal Communication Mass Communication/Telecommunication

7. Communication Channels
-The ways that we can communicate. ***What are all the ways that we can communicate with others?

8. Communication Styles Passive/Avoidant Aggressive/Controlling
Assertive/Problem Solving

9. Passive/Avoidant -Don’t share opinions -Indecisive
-Avoid Conflict -Flight not fight

10. Aggressive/Controlling
-Give opinion, don’t listen to others -Control convo, get their way -Aggressive body position
-”In your face”

11. Assertive/Problem Solving
-Know what they want, stand up for beliefs
-Willing to listen to others
-Inviting posture
-No fight or flight. Solution

12. Four Types 1. Non-Listener: preoccupied with own personal thoughts
2. Passive Listener: hear, but don’t fully absorb/understand
3. Listeners: hear, with intent, but don’t grasp everything 4. Active Listener: Completely focused on speaker, process and understand message

13. Communication Styles Quiz

14. Hearing vs. Listening
What’s the difference?

15. Hearing
-PHYSICAL measurement and processing of sound waves. -Occurs without choice or consent. -ONLY hearing can lead to missed understandings/opportunities, resentment.

16. Listening
-Paying attention with intent to understand. -Goes far beyond natural hearing process.

17. “I”-Statements
**Accepting responsibility for your feelings** Personal opinions can sound like facts if not handled correctly. “You Statements” overgeneralize and cause conflict

19. Creating “I”- Statements
3 Parts 1. Emotion: “I feel…”
2. Behavior: “When you…”
3. Why: “Because…”

20. Benefits Avoids blaming others for your emotions.
2. Accurate/less hostile way to express emotion Appropriately inform someone about the effects of their behavior Less likely to make other person feel put-down, guilty, and/or resentful.

21. Conflict Management
-Effective Communication is the key to dealing constructively with conflicts.
-Knowing the basic steps of conflict management are essential to successful relationships.

22. Conflict Management Strategies
Establish ground rules.
Avoid blaming, judging, or accusing. -use “I” messages.
LISTEN!!!

23. Conflict Management Strategies
4. Remain focused on conflict. -Don’t get sidetracked
5. Respect other’s opinions and values. 6. Consider ALL possible solutions.