1. FCAWA Conference 2017
MoneyMinded
Marie Andrews, ANZ

2. About MoneyMinded
MoneyMinded is an adult financial education program developed by ANZ in 2003 that builds the financial skills, knowledge and confidence of lower income earners
In Australia MoneyMinded is delivered in partnership with the following organisations:
ANZ also provides free facilitator training and materials to the community sector (financial counsellors, community workers). There are over 6,000 accredited MoneyMinded facilitators currently using the program with their clients around Australia

3. About MoneyMinded
Participants attend group workshops or receive personalised support on topics such as budgeting, managing credit, superannuation and more
MoneyMinded is also available online at

4. MoneyMinded for Saver Plus
Saver Plus is Australia’s largest and longest running matched savings and financial education program. Saver Plus is for people on a lower income holding a Centrelink Health Care Card or Pensioner Concession Card
Participants save for their education or their children’s education, with dollar-for-dollar matched savings from ANZ (up to $500) and financial literacy education provided through MoneyMinded
Saver Plus is the result of a successful long-term partnership between ANZ and the Brotherhood of St Laurence. The program is delivered in 60 locations across Australia in partnership with Berry Street, The Benevolent Society, The Smith Family and three other local agencies
The program is funded by ANZ and the Department of Social Services (DSS), with ANZ providing matched savings for participants

5. MoneyMinded for Saver Plus
Over 3,900 people joined the program in
MoneyMinded is key to Saver Plus – every participant completes MoneyMinded financial education training through either face-to-face workshops or online via moneyminded.com.au
Saver Plus leads to positive behavioural change, increased levels of financial efficacy, and improved financial wellbeing and resilience. After completing the program:
87% of participants continue to save the same amount or more, and are better able to plan ahead
88% are more aware of where to get help with financial decision-making
93% have increased self-esteem.
84% of participants encourage children and family members to save

6. MoneyMinded for Saver Plus

7. MoneyMinded Impact
The impact of MoneyMinded is evaluated annually by RMIT
2016 report also included an in-depth study into the role of financial education in a family violence context
Financial education can contribute to both the protection against, and recovery from, family violence
Prevention – reduces financial vulnerability; empowers women; protects from economic abuse
Post-crisis recovery – short-term guidance to meet immediate needs; long-term support to reach economic independence and financial wellbeing

8. MoneyMinded Impact
As a result of the research ANZ is developing targeted MoneyMinded materials specifically for family violence services. The research found:
Budgeting and goal setting were most relevant to clients
Need more emphasis on debt
‘who can I contact’ section updated to include economic abuse
Key benefits of MoneyMinded to participants were:
Social support
Legitimises experiences
Builds self-efficacy, confidence
Access to services & referrals (legal, financial, housing, food)
Tools & resources (e.g. Budgeting)
Raises awareness of consumer rights
Reduces stress
…Hope for the future

9. Hardship – ANZ Customer Connect
Customer Connect is ANZ’s dedicated hardship team
Work towards a mutually beneficial, sustainable arrangement to help the customer get back on track
Hardship applications individually assessed
Solutions based on individual circumstances can include:
loan extensions to reduce repayments
repayment deferrals or reduced repayments (capitalised into the loan balance)
refinancing a personal loan
Reducing/deferring credit card repayments
Customers referred to MoneyMinded online
Say:
NOTE: Marie to talk to this slide.

10. Next Steps
MoneyMinded family violence materials currently under development
2017 MoneyMinded Impact Report due for release in November focusing on the role of financial education in disability services

11. For More Information Contact Marie Andrews at Marie.Andrews@anz.com
To enquire about MoneyMinded facilitator training or MoneyMinded more generally,
Visit
To enquire about SaverPlus – phone or go online at
More information on the MoneyMinded Impact Report 2016 or other MoneyMinded research can be found at
sustainability/community/investing/moneyminded
Note: the Saver Plus 1300 number is a central number which will direct people to their local Saver Plus coordinator.

12. Presented by Marie Andrews
Thank you
Presented by Marie Andrews