1. Stock Control procedures
Perform stock Control Procedures
Cert II Floristry

2. Quality control Establishing quality control procedures
Monitoring quality of merchandise
Establishing merchandise quality standards with suppliers/buyers

3. Quality Anything that adds satisfaction for customer
Extended vase life
Good value
Good service
Appropriate advice

4. Key factors Product range and availability Product knowledge
Staff contact behaviour
Efficient service

5. Quality service Market research Strategic planning
Training of staff, management and customers
Measurement, assessment and feedback

6. Setting standards
Attention to detail in the care and handling of plant materials
Stringent stock rotation procedures
Educated and informed staff
Continuous advice to customers during and after service

7. Attention to detail in care and handling
Removing stamens from lilies
Dressing roses
Stripping aging or damaged foliage
Not overcrowding buckets
Adding flowers to buckets as one unit
Removal of broken or damaged blooms
Removal of plastic sleeves
Use of fresh and clean wrapping materials
Clean buckets

8. Stringent stock rotation procedures
First in first out
Procedures for storing plant materials
Date coding of plant materials
Changing water regularly
Communication and recording of stock
Daily routines/procedures
Cold storage

9. Educated and informed staff
Know your product
Seasonal availability
Care and handling
Vase life expectations
Conditioning techniques
Appropriate uses
Coordinating options

10. Continuous advice to customers during and after service
Care cards
Fact sheets
Floral preservative
Recommendations
Product knowledge

11. Handling of plant materials
Flowers should be removed from delivery dock/van carefully and efficiently to avoid damage to flower heads
Reduce the number of people handling plant materials
Recut and make sure they get into water as soon as possible after delivery to rehydrate
Remove plastic sleeves to prevent sweating
Re-bunch and wrap to protect from damage
Apply the correct conditioning technique to each type of plant material
Store all plant materials at appropriate temperatures
Keep flowers away from direct sunlight
Ensure cool room is at correct temperature

12. Transporting and packing
Ensure the use of clean buckets by grower
Use correct packing techniques – graded by weight and hardiness of plant material
Package materials end to end
Don’t overcrowd boxes

13. Reviewing stock range Check sales figures
Review feedback from customers
Keep in close contact with growers or buyers
Monitor wastage

14. Recording processes Staff meetings Wastage records (shrinkage)
Customer feedback
Communication with supplier/buyer

15. Fresh product dump form
Date purchased
Date discarded
Flower type
Number of stems/bunches
Reason for discarding

16. Reordering Recording processes in place Order forms/inventory control
Maintaining stock levels appropriate to demand
Communication with supplier/buyer of needs and availability

17. Flower order/inventory control sheet
Variety/colour
Qty required
Quantity ordered
Date ordered
Date received
Date used by

18. Additional inventory tips
Assign one person to inventory control
Do a complete hard goods inventory each year