1. Federated Searching Feedback From Usability Testing & Focus Groups Sarah C. Williams Angela Bonnell Milner Library, Illinois State University

2. Overview Timeline Current screenshots Usability testing details Usability testing highlights Focus group details Focus group highlights Williams & Bonnell

3. Search It Timeline January – June 2006Customization June 5, 2006Implementation August 2006Usability Testing June & September 2007Focus Groups Williams & Bonnell

4. Milner Library Homepage Williams & Bonnell

5. Milner Library Database Page Williams & Bonnell

6. Milner Library Advanced Search Williams & Bonnell

7. Milner Library Results Page Williams & Bonnell

8. Usability Testing Details Purpose – To study ease of use for new users Participants – 4 Undergraduate Students & 3 Graduate Students – 4 Males & 3 Females – 1 Science, 6 Social Sciences & 0 Humanities Tasks/Questions – See separate handout or http://www.library.ilstu.edu/page/1199 Williams & Bonnell

9. Usability Testing Highlights Quick Search Box – No participants realized that Quick Search box only included 12 resources. Action: Revised subheading to say, Search 12 Selected Library Resources Simultaneously Library Catalog – No participants used the Include Milner Catalog option on Advanced Search page. Action: Automatically included the library catalog in most categories and subcategories. Williams & Bonnell

10. Milner Library Advanced Search Williams & Bonnell

11. Usability Testing Highlights Format – Several participants had difficulty finding material by format. Action: Suggested vendor develop a limit by format option. Sort function – Some participants had difficulty finding and understanding the sort function. Action: Changed alignment of drop down menu and changed wording of drop down menu. Williams & Bonnell

12. Milner Library Results Page Williams & Bonnell

13. Focus Group Details Purpose – To gather students feedback on their use of Search It their satisfaction with Search It, and their ideas on integrating Search It into the librarys website Participants – 4 Undergraduate Students & 7 Graduate Students – 6 Males & 5 Females – 6 Science, 5 Social Sciences & 0 Humanities Questions – See separate handout or http://www.library.ilstu.edu/page/1199 Williams & Bonnell

14. Focus Group Highlights Use Frequency – Use often: 6 (55%) 5 grads & 1 undergrad – Use occasionally: 5 (45%) 2 grads & 3 undergrads Discovery – 4 on their own – 2 from a librarian – 1 from a professor "I started using Search It when I stumbled upon it one day, and its just really cool to search the databases, so ever since I saw it I started using it. Williams & Bonnell

15. Focus Group Highlights Use Why participants use Search It rather than something else – Faster/easier/less confusing – Good beginning point Participants use Search It in a variety of ways – To research unfamiliar topics – To find specific items – For thesis research After two years on campus, participant doesn't understand the different database thing. Williams & Bonnell

16. Focus Group Highlights Use Advanced Search Only – Use because Quick Search hasnt been helpful in the past. Quick and Advanced Search – Use both depending on familiarity of topic – Try Quick Search first, then use Advanced if unsuccessful Quick Search Only – No one relied completely on Quick Search I start with [Quick Search] and then if it doesnt pull up what Im looking for then Ill go to the Advanced… Williams & Bonnell

17. Focus Group Highlights Use Change in Research Process – Some changed little because they preferred familiar tools – Some changed because it broadened their horizons – Some changed because it allowed them to easily find reliable sources – Some do not give up on library research as quickly now. Still like to go with what I was taught as a freshman. …its broadened my perspective on what articles I can find in what databases. This whole concept of Search It is like their equivalent Academic Google…. Williams & Bonnell

18. Focus Group Highlights Satisfaction Likes and Dislikes – Placement of Quick Search box on librarys homepage – Reliability/logic of the results Helped with Assignment/Research – 5 of 7 respondents said Search It helped A lot of time the word I put in, it brings up off the wall topics. For me it has. I'm doing comprehensive literature reviews. It's a great way to say have I gotten everything? Williams & Bonnell

19. Focus Group Highlights Website Integration Participants did not like current placement on homepage – Right-hand column – Colors Most common suggestion was to move it above/below the 5 main options on the homepage As far as the placement on the website, goes, I find it could be better… Its almost like its a calendar event which is something not here to stay…. That green background kind of puts it in the background… Williams & Bonnell

20. Milner Library Homepage Williams & Bonnell Calendar event? Sponsored ads?

21. Focus Group Highlights Website Integration University-related websites – University portal – Departmental websites – WebCT Wording/Graphics – On librarys site, use simple wording – Outside librarys site, use librarys logo/name Maybe say … Don't know where to find it … try this. Maybe say … Need a place to start? Williams & Bonnell

22. Focus Group Highlights Wrap-Up Additional Features – Limit by format – More articles like this Should the library keep Search It – 8 of 8 respondents said that the library should keep Search It Students would be better off with Search It than without it. If only to keep people from using Wikipedia and Google. Williams & Bonnell

23. Questions? Sarah C. Williams Science & Technology Librarian ssteini@ilstu.edu Angela Bonnell Government Documents Librarian abonne@ilstu.edu Williams & Bonnell