1. Intercultural Communication
Chapter 9:
How Can We Succeed in Our Intercultural Travels?

2. Hierarchy of Human Needs
Maslow’s model in order of need fulfillment
Physical needs
Safety and protection
Belonging and social interaction
Achievements and contributions to society
Self-actualization

3. Acculturation
The process of becoming communicatively competent in a culture in which we have not been raised.
What cultures have you been enculturated into? Ethnic? Religious? Sports? Music? Military? What was the process like for you? How did communication come into play?

4. Acculturation vs. Assimilation
Acculturation is not assimilation.
Assimilation often connotes the idea that a newcomer must adjust and adapt and become absorbed into the dominant local culture at the expense of losing his/her original culture, language, and communication practices.

5. The U-curve Model Four Stages
Honeymoon: initial exhilaration at experiencing new culture
Crisis: initial excitement wears off and challenges set in
Recovery: weathering the storms
Adjustment: adjusting to the new culture

6. Culture Shock
A feeling of disorientation and discouragement due to the buildup of stress and unmet expectations that one experiences when subjected to an unfamiliar culture or way of life.

7. The Hero's Journey: Osland’s Model
Six Parts
The call to adventure
The belly of the whale
The magical friend
The road of trials
The ultimate boon
The return

8. Surprise and Sense-Making Model
Change
Contrast
Surprise
Sense-making
Attribute meaning
Update expectations
Select behavioral approach

9. Kim’s Adaptation Model
Personal communication
Predisposition
Environment
Social communication
Intercultural transformation

10. Returning Home: Readapting to Our Own Cultural Community
Reverse culture shock
Change in self and others
Unrealistic expectations
Lack of appreciation in home community
Have you ever experienced culture shock? What was the most difficult part of the experience? What was the outcome? How did communication play out in the experience?

11. Reflection Question
What have you noticed about the role of emotion in communication processes?