1. Business Principles and Management
The Manager As Leader
Chapter 12 Review
Mr. Kretschmer

2. Business Terms
Q: The manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization is known as what?
A: Leader

3. Business Terms
Q: The ability to influence individuals and groups to accomplish organizational goals
A: Leadership

4. Business Terms
Q: How well people get along with each other when working together
A: Human Relations

5. True or False
Q: Leadership is directly related to the success of the organization.
A: True

6. Business Terms
Q: This is the ability to control behavior
A: Power

7. Types of Power
Q: This type of power comes from the position someone holds in the organization
A: Position Power

8. Types of Power
Q: This is power based on the ability to control rewards and punishments.
A: Reward Power

9. Types of Power
Q: This is power given to people because of their superior knowledge about the work.
A: Expert Power

10. Types of Power
Q: This is power given to people because others identify with and want to be accepted by them.
A: Identity Power

11. Leadership Traits Q: What are the eleven leadership traits?
A: Intelligence, Judgment, Objectivity, Initiative, dependability, Cooperation, Honesty, Courage, Confidence, Stability and Understanding

12. Leadership Skills
Q: What are three ways that you can develop leadership skills?
A: Classes, On-the-job-training, Videos

13. Human Relation Skills
Q: An awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people.
A: Self-Understanding

14. Human Relation Skills
Q: Managers need to know the best way to deal with each individual
A: Understanding Others

15. Human Relation Skills
Q: People need to feel that they are part of a team. Example = Wal-Mart's Chanting
A: Team Building

16. Human Relation Skills Q: People need to be satisfied in their work.
A: Job Satisfaction

17. Management Viewpoints
Q: This manager believes that workers will not complete their work well unless they are closely managed.
A: Employees need to be closely managed.

18. Management Viewpoints
Q: This manager believes that employees generally enjoy their work and that the job meets their personal needs.
A: Employees perform well with limited management

19. Management Viewpoints
Q: This manager takes a viewpoint that they will adjust as they approach different circumstances.
A: Flexible Viewpoint

20. Leadership Styles
Q: A leader who gives clear, and specific directions to employees.
A: Autocratic Leader

21. Leadership Styles
Q: This leader encourages workers to share in making decisions about their work and work-related problems.
A: Democratic Leader

22. Leadership Styles
Q: This manager gives little or no direction to employees.
A: Open Leader

23. Leadership Styles Q: This is the most effective type of leader.
A: Situational Leader

24. Employee Problems
Q: Can you list the 10 traits that employees prefer a manager to be like?
Look at page 310 in your book

25. True or False
Q: The manager should try to help an employee who brings their personal problems to work.
A: True

26. True or False
Q: Management should establish work rules in the business environment.
A: True

27. Unions and Policies
Don’t forget to read about unions and the work environment.

28. Any Questions? Chapter 12 Exam next time we meet!
Your Assignment = STUDY