Civility, Safety & Interaction Online

Civility, Safety & Interaction Online
9/15/2018 Civility, Safety & Interaction Online January 2018 © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Agenda Study Overview Global results Country detail Adult and Teens
9/15/2018 Agenda Study Overview Global results Country detail Adult and Teens Gender Appendices © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Study overview Why Who Where What When
9/15/2018 Study overview Why The goal of this research is to shine a spotlight on the darker side of the Internet and how it harms adults and Teens. We want to understand how threats to people’s reputations, privacy, relationships and physical safety manifest themselves online and raise awareness of the consequences. Who Internet users with quota groups for (target N=250 for each group) Adults ages 18-74, Teens ages 13-17 Sample was weighted 50% male, 50% female Where 23 countries:, Argentina, Australia, Belgium, Brazil, Chile, China, Colombia, France, Germany, Hungary, India, Ireland, Italy, Japan, Malaysia, Mexico, Peru, Russia, South Africa, Turkey, Vietnam, United Kingdom, United States What Web-based survey methodology (CAWI) Average survey length 12 minutes Survey could be taken on a PC or mobile device When May 19 – Jun 7, 2017 © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Research questions What is the level of online risk?
9/15/2018 Research questions What is the level of online risk? How do people feel they are treated online? Which online risks are people worried about the most? When and how often have online risks occurred? What were the consequences and actions taken? Do people ask for help with risks and is it easy to find? Which organizations are perceived to be the strongest leaders in keeping people safe online? How frequently are the actions in the Digital Civility Challenge carried out and witnessed by others? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Headline The level of online risks and consequences held steady while encouraging signs emerged as people began to evolve their approaches towards the challenges of negative online interactions. The level of online risks as measured by the Digital Civility Index remained steady since 2016, although DCI fell in Wave 1 countries by four points.* Overall, concerns about risks fell and timing since the last risk occurred was further in the past. Targets of online risks often named a person they knew and familiarity with the perpetrator was associated with an increased number of risks. A loss of trust remained the most common consequence of online risks. Positive signs emerged… People were less confrontational and more likely to stand down rather than retaliate in response to being abused. Most people stated they actively tried to respect and protect themselves, and to a lesser extent, others online. More people knew where to find help if needed while confidence in managing online risks remained high. *Excluding risks added in 2017 © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

1. Key Findings The DCI held steady at 65%
9/15/2018 1. Key Findings The DCI held steady at 65% The addition of new risks and countries had a small impact on YOY trends. DCI would have fallen three points to 62% without the changes. Wave 1 countries experienced a four point decline in DCI falling from 65% to 61% without including the new risks. Category and individual risk levels were held steady with Unwanted Contact being the top risk (41%) followed by Hoaxes, scams, frauds (27%). Intrusive risks continued as the top risk category up 6 points to 56%, with the rise driven by the addition of Hoaxes, scams and frauds. Recency and concern about risks fell The percentage of people who reported the most recent risk happened within the past month fell from 38% to 29%. There was a coincident drop in concern with 12% fewer people being more concerned while 9% more said they were less concerned. The most worrisome risks were Hoaxes, scams, frauds (28%) and damage to person reputation (25%) and online harassment (21%). © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

2. Key Findings Targets of online risks often named a person they knew
9/15/2018 2. Key Findings Targets of online risks often named a person they knew Overall, 61% had some familiar with the perpetrators. 36% knew the perpetrator personally (17% were family or friends and 19% acquaintances). 25% were people they knew online only and 37% were strangers. Family and friends accounted for a high percentage of perpetrators among those who were cyberbullied (41%) or discriminated (36%) against. Familiarity with the perpetrator in real life was associated with an increased risk of harassment or abuse. 53% of people had met the perpetrator in real life about the same as Those who had met the perpetrator in real life had a 66% higher average number of risks (4.9) than those who had not met the perpetrator (2.9). Among those who had met the perpetrator, 76% knew them before the risk happened. Those who had met the perpetrator before the risk reported more Behavioral or Reputational risks. Conversely, Sexual risks had a higher percentage of people who had met after the risk occurred. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

3. Key Findings Most people felt that they had been treated well
9/15/2018 3. Key Findings Most people felt that they had been treated well 66% strongly or somewhat agreed that they were treated in a safe and civil manner online. Conversely, those who felt they were treated unsafely and uncivilly (12%) suffered much higher rates of online risks and consequences. People reported treating others with respect but… In response to online risks, 71% said they always treated others with respect and dignity, 60% had respect for others point of view 52% stood up for themselves. There was a large disconnect between how people said they treated others compared to what they reported witnessing others doing. Only 19% said they always witnessed people treating others with respect and 15% always respected others point of view. Confrontation and retaliation fell in response to online risks 10% of respondents reported confronting the perpetrator, down eleven points, while retaliation dropped from 17% to 9% since 2016. Items in the Civility Challenge rose toward the top of actions taken in response to online risks. All items were in the top ten actions taken: stood up for themselves (ranked 3rd), paused before replying (ranked 4th), and defended someone who was treated unsafe or uncivil (ranked 6th). © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

4. Key Findings A loss of trust remained the most common consequence
9/15/2018 4. Key Findings A loss of trust remained the most common consequence The level and rank order of consequences were held steady since % of respondents were less trusting of people online and 28% less trusting offline. One in four people tried to be more constructive in their criticism of others online. More people knew where to find help with online risks 45% knew where to find help with managing online risks up 8 points from a year ago. Confidence stayed high as nearly half (46%) said they were extremely or very confident in their ability to handle online risks. However, among those who asked for help 41% found it extremely, very or somewhat difficult getting the help they needed. Parents ranked highest on responsibility and trust Parents were trusted the most (29%) and considered most responsible (20%) for ensuring the safety of individuals and families online. Software companies scored average on trust (9%) and responsibility (7%). They ranked ahead of educators and local government, but lower than ISPs, social media and national government. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

5. Country highlights DCI scores in Mexico and China fell
9/15/2018 5. Country highlights DCI scores in Mexico and China fell DCI scores in the UK, USA and Australia rose entirely due to the addition of new risks. Without the new risks, DCI would have held steady. Other country DCI scores were similar to 2016. All Latam countries had above average DCI scores (71 or higher). With the exception of Brazil, a noticeable proportion of online risks were perpetrated by family and friends. While the top risks in each country were consistent, risks people worried about most showed more variation. Doxing was particularly worrisome in Japan and China. The French were most worried about Online harassment while Cyberbullying was the top worry in Germany. Terrorism recruiting was the most worrisome risk in Hungary. Concern about online risks declined across all countries with the biggest drops occurring in Turkey, USA and Mexico Russians and Mexicans reported a big increase in having met the perpetrator in real life. The reverse was true in China, Brazil and UK. Japan results were likely influenced by a mild survey response style where less extreme scale points are preferred over the extremes. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

6. Adult and Teens highlights
9/15/2018 6. Adult and Teens highlights Adults & Teens had the same level of exposure to online risks The type of risks affecting each group differed with Adults more prone to Intrusive and Sexual risks; Teens were more likely to have encountered Behavioral risks. Teens reported much higher (73%, 57%) incidence of risks happening to family and friends. Teens experienced risks more recently and more frequently than Adults Familiarity with perpetrators posed more problems for Teens Family and friends represented 22% of the unsafe and uncivil behavior directed at Teens compared to only 13% for Adults. Meeting the perpetrator in real life was more common for Teens (60%, 46%). Behavioral risks were more common for Teens in cases when they had met the perpetrator before the risk. Teens placed their faith and trust in parents to keep them safe Adults looked to the national government and ISPs to keep them safe online. Teens were more active in responding to online risks than Adults Teens were more likely to take action in response to a risk (90%, 84%), defended others (65%, 59%), were more likely to ask for help (77%, 60%) and knew where to find help (56%, 33%). © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 7. Gender highlights Lifetime risk increased among females and their friends & family Online risks increased for females (66%, +3) and more for their family and friends (66%, +6). Females reported higher levels of unwanted contact, online harassment & misogyny than males. Concern about risks were higher among females (42%, 34%), with harassment and sexual risks representing the largest gap with males. Females were more likely to have met the perpetrator in real life (55%, 51%) than males. Consequences from risks were higher for females than males Loss of trust online (44%, 36%), and offline (32%, 24%) was higher for females. The top eleven consequences were all higher for females. Females were more likely to take action than males Females were better at reducing shared information (43%, 36%) and tightening privacy settings on social media (43, 34%). The top eight actions taken were higher for females. Males encountered risks more recently Males reported a slightly higher frequency of risks than females. Males expressed greater confidence in handling risks and were equal with females in finding help. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Study changes in 2017 and their effects
9/15/2018 Study changes in 2017 and their effects © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Changes in 2017 Wave 2 (W2) added 9 new countries Three new risks
9/15/2018 Changes in 2017 Wave 2 (W2) added 9 new countries Three new risks Hungary, Ireland, Italy Hoaxes, frauds, scams Misogyny Microaggression Japan, Malaysia, Vietnam Argentina, Colombia, Peru © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Changes in Wave 2 had a small impact on trend
9/15/2018 Changes in Wave 2 had a small impact on trend Trends affected: DCI was flat YOY instead of down slightly. Intrusive category increased YOY versus being unchanged. New risks New countries New countries contributed incrementally to the trends listed above. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Total Details of the effects New risks & countries produced a 3 point increase in DCI New risks & countries added 6 points to the Intrusive risk category DCI was 65% in 2017 held steady from last year. DCI would have fallen to 62% in Wave 2 without the new risks. The Intrusive category was 56% in 2017 up six points from Hoaxes, frauds, and scams accounted for most of the YOY increase. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

2017 Microsoft Digital Civility Index (DCI)
9/15/2018 2017 Microsoft Digital Civility Index (DCI) Intrusive Behavioral Reputational Sexual 65%Civility Index Treated mean Trolling Online harassment Cyberbullying Swatting Microaggression* Doxing Damage to personal reputation Damage to work reputation Unwanted contact Hate speech Discrimination Terrorism recruiting Misogyny* Hoaxes, frauds, scams* Unwanted sexting (received or sent) Sexual solicitation Sextortion “Revenge porn” *New in 2017 © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Online risk definitions
9/15/2018 Online risk definitions Intrusive Risks Behavioral Risks Sexual Risks Reputational Risks Unwanted Contact: Being personally contacted (by phone or in person) by someone who obtained your information online but without inviting them to contact you. Treated Mean: Words or messages sent to another person online that are unkind, unfair or malicious.] Online harassment: Threats or other offensive behavior (not sexual solicitation) sent online or posted online for others to see. Unwanted Sexting Received: Received unwanted sexually explicit messages and imagery. Doxing: The process of collecting and distributing or posting information about a person (e.g., name, age, , address, phone number, photographs, etc.) without their permission. Hoaxes, Scams & Frauds The spreading of false rumors (e.g., chain letters), criminal attempts to obtain personal information often for monetary gain (e.g., phishing scams), malicious s disguised as someone you know (e.g. virus).] Trolling: A deliberate act to make someone mad or angry using online or social media comments in a clever, but deceitful manner. Microaggression: Casual insults made towards any marginalized group in society (e.g., religious or ethnic minorities, women, LGBT, people with disabilities, etc…). Sexual solicitation: A person who requests to engage in sexual activities or sexual talk or to give personal sexual information that is unwanted. Damage to Personal reputation: Damage or destruction to the image created of you through PERSONAL information you or others shared online in blogs, postings, pictures, tweets, videos, etc. Hate Speech: speech that attacks a person or group based on gender, ethnic origin, religion, race, disability, or sexual orientation. Misogyny : An expression or demonstration of dislike, contempt for, or ingrained prejudice against women Cyberbullying: When the Internet, phones or other devices are used to send or post text, images, or video intended to hurt, embarrass or intimidate another person. Unwanted Sexting Sent: I sent unwanted sexually explicit messages and imagery. Damage to Professional/Work reputation: Damage or destruction to the image created of you through work information you or others shared online in blogs, postings, pictures, tweets, videos, etc. Discrimination : A person who is discriminated against or excluded based on gender, ethnic origin, religion, race, disability, or sexual orientation Terrorism recruiting: An attempt by a terrorist or terrorist organization to recruit a person for the purposes of causing harm. Swatting: The act of deceiving emergency services (e.g., police, fire, medical) into sending an emergency response based on the false report of an ongoing critical incident or crime. Sextortion: When someone threatens to distribute your private and sensitive material if you don’t provide them images of a sexual nature, sexual favors, or money. The perpetrator may also threaten to harm your friends or relatives by using information they have obtained from your electronic devices unless you comply with their demands. Revenge pornography: A sexually explicit portrayal of one or more people distributed without their consent. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Total Lifetime exposure to risks held steady The introduction of new risks pushed family & friends higher Avg. # of risks: 2.6, YOY p +.4 Avg. # of risks: 3.3, YOY p +.6 Avg. # of risks: 5.9, YOY p +1 © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Total Hoaxes, frauds & scams moved Intrusive higher The incidence of individual risks held steady YOY Happened to me Behavioral – 37% (0% YOY) Sexual threats – 44% (net) Reputation damaged – 43% (net) Q2: Which of these has ever happened to you or to a friend/family member ONLINE? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Hoaxes, frauds & scams drove the Intrusive category higher
9/15/2018 Total Hoaxes, frauds & scams drove the Intrusive category higher Happened to me, family or friends Behavioral – 37% (0% YOY) Sexual threats – 44% (net) Q2: Which of these has ever happened to you or to a friend/family member ONLINE? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Over six in 10 felt they were treated in a safe & civil manner
9/15/2018 Total Over six in 10 felt they were treated in a safe & civil manner Negative perceptions softened over time as the most recent risk became older People treated me in a safe/civil manner Negative perceptions softened over time 63% strongly or somewhat agree they were treated in a safe & civil manner. People felt better about how they were treated if the last risk occurred more than one month ago. Q1: Overall, how much do you agree with the statement that “People treat me in a safe and civil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

DCI is 22 points higher among those who were treated poorly
9/15/2018 Total DCI is 22 points higher among those who were treated poorly People treated me in a safe/civil manner Treated safe/civil vs. treated unsafe/uncivil Strongly/somewhat disagree 22 point difference in DCI Treated Poorly: Nearly one in five felt they were treated in an unsafe and/or uncivil manner Strongly/somewhat agree Q1: Overall, how much do you agree with the statement that “People treat me in a safe and civil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Level of concern declined year-over-year
9/15/2018 Total Level of concern declined year-over-year Level of concern Concern was higher in new countries 12% fewer people were more concerned 9% more people were less concerned Q3: Overall, are you more or less concerned about the online risks as described in the previous question? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

People reported a drop in the recency of risks
9/15/2018 Total People reported a drop in the recency of risks Recency of risks fell: weekly (-4), monthly (-5) Q6: When was the last time these events happened to you? Q7: How often do you experience these events when you are interacting with other people online? Would you say… © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Concerns were related to the perceived severity of risk
9/15/2018 Total Concerns were related to the perceived severity of risk Risks in the light blue area can often be ignored or shrugged off as a nuisance of online life, such as Unwanted contact, Sexting or Microaggression. The dark blue area contained risks that subjected people to severe personal or financial consequences such as Hoaxes, scams, frauds and Damage to personal reputation. High incidence Low worry How to read the chart: Positive numbers indicate above average incidence scores or worry. Negative numbers indicate below average incidence scores or worry. *Axis units are shown in standard deviations from the mean High worry Low incidence Q2: Which of these has ever happened to you or to a friend/family member ONLINE? Q4: Which of these online risks, if any do you personally worry about the most? i.e., select top 3 risks, if any © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Total Targets of uncivil behavior often name people they knew as perpetrators Were you treated in an unsafe or uncivil manner online in the past? Family & friends 17% 4% Family 13% Friends 19% Acquaintances 25% Know online only 37% Strangers Q2a. Which types of people have, in the past treated you in an unsafe or uncivil manner online? Select all that apply. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Real life social circles increased vulnerability to risk
9/15/2018 Total Real life social circles increased vulnerability to risk Average number of risks was 66% higher for those who had met the perpetrator in real life (base: among those who experienced a risk) Average number of risks was 66% higher New countries nudged the trend 2 points higher Q5: Have you ever met the person(s) in real life who treated you in an unsafe or uncivil manner when you were online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

76% met the perpetrator before the risk Base: any risk
9/15/2018 Total 76% met the perpetrator before the risk Base: any risk Level of familiarity correlated with type of risk People were more likely to have met the perpetrator before the risk occurred when confronted with a Behavioral or Reputational risk Q5a: When did you meet the person in real life? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Females accounted for 11% of Misogyny cases Base: met in real life
9/15/2018 Total Females accounted for 11% of Misogyny cases Base: met in real life Mean girls The top risks perpetrated by females were damaging reputations, bullying and treating others mean Q5b: For each online risk below, which gender were the person(s) who treated you in an unsafe or uncivil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Consequences were unchanged since 2016
9/15/2018 Total Consequences were unchanged since 2016 Q9: …Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

People became less confrontational
9/15/2018 Total People became less confrontational Q12: Have you ever taken any of the following actions after being treated in an uncivil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Total People reported they acted with civility most of the time There was a big discrepancy between what people reported they did vs. what they reported others did Q12a: Below are different ways you could respond to online risks or uncivil behavior. How often do you ACTIVELY TRY to… Q12b: How often do you witness other people ACTIVELY TRYING to respond to online risks or uncivil behavior in the following ways? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Total Confidence in managing risks remained high Yet many did not ask for help or know where to find help Q10: How confident are you in your ability to manage uncivil behavior online? Q11: If you need help, do you know where to get help to manage online risks or uncivil behavior online? Q11a: How difficult was it to get help when you were treated in an unsafe or uncivil manner? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Total Parents ranked highest on keeping people safer online Software companies were seen as average on trust & responsibility Trust above average Trust below average Responsibility below average Responsibility above average 8a: In your opinion, which group or organization is most responsible for keeping individuals and families safer online? 8b: In your opinion, which group or organization do you trust most to keep individuals and families safer online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Country detail Highlights
9/15/2018 Country detail Highlights © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Country Countries ranked by Civility: DCI: 1-12 Doxing was especially worrisome in Japan and China Global average: 65% 11. Ireland – 64% 2. UK – 51% 8. Belgium – 61% 5. France – 58% 12. Germany – 65% 6. US – 61% 9. China – 62% 1. Japan – 37% 10. Italy – 63% 7. India – 61% 4. Malaysia – 56% 3. Australia – 55% Country # 1 Risk #2 Risk # 3 Risk Most worrisome risk 1. Japan 13% Hoaxes, scams, frauds 12% Unwanted contact 12% Unwanted sexting received 44% Doxing 2. United Kingdom 28% Unwanted contact 22% Hoaxes, scams, frauds 19% Treated mean 36% Hoaxes, scams, frauds 3. Australia 30% Unwanted contact 28% Hoaxes, scams, frauds 25% Treated mean 34% Hoaxes, scams, frauds 4. Malaysia 28% Online harassment 26% Unwanted sexting received 22% Trolling 24% “Revenge porn” 5. France 43% Unwanted contact 24% Hoaxes, scams, frauds 18% Microaggression 36% Online harassment 6. United States 33% Unwanted contact 31% Treated mean 27% Hoaxes, scams, frauds 29% Hoaxes, scams, frauds 7. India 17% Hoaxes, scams, frauds 17% Hate speech 26% Damage to personal rep 8. Belgium 36% Unwanted contact 20% Hoaxes, scams, frauds 17% Unwanted sexting received 9. China 29% Unwanted contact 39% Doxing 10. Italy 45% Unwanted contact 18% Trolling 36% Cyberbullying 11. Ireland 40% Unwanted contact 30% Treated mean 12. Germany 41% Unwanted contact 27% Sexual solicitation © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Country Countries ranked by Civility: DCI: DCI scores were above average in all Latam countries Global average: 65% 19. Russia – 75% 18. Hungary – 73% 15. Turkey – 72% 15. Mexico – 71% 14. Vietnam - 71% 21. Colombia – 77% 13. Brazil – 71% 23. Peru – 78% 22. South Africa – 77% 9. Chile – 73% 20. Argentina – 75% Country # 1 Risk #2 Risk # 3 Risk Most worrisome risk 13. Brazil 51% Unwanted contact 23% Sexual solicitation 21% Hoaxes, scams, frauds 27% Hoaxes, scams, frauds 14. Vietnam 49% Unwanted contact 30% Hoaxes, scams, frauds 24% Trolling 37% Hoaxes, scams, frauds 15. Mexico 47% Online harassment 33% Unwanted sexting received 31% Hoaxes, scams, frauds 16. Turkey 49% Trolling 40% Unwanted contact 32% Hate speech 26% Hoaxes, scams, frauds 17. Chile 53% Unwanted contact 32% Hoaxes, scams, frauds 27% Unwanted sexting received 28% Hoaxes, scams, frauds 18. Hungary 57% Unwanted contact 38% Treated mean 40% Terrorism recruiting 19. Russia 43% Hoaxes, scams, frauds 39% Online harassment 36% Hoaxes, scams, frauds 20. Argentina 52% Unwanted contact 30% Treated mean 21. Colombia 54% Unwanted contact 35% Unwanted sexting received 33% Hoaxes, scams, frauds 22. South Africa 55% Unwanted contact 44% Hoaxes, scams, frauds 29% Treated mean 29% Hoaxes, scams, frauds 23. Peru 40% Hoaxes, scams, frauds 37% Unwanted sexting received © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Trend: DCI YOY & the effect of new risks on scores
9/15/2018 Country Trend: DCI YOY & the effect of new risks on scores AU UK FR US BR MX 2017 2017 w/o new risks 2016 Dark green = YOY h Dark blue = YOY i New W2 countries DCI How to read the chart Wave 1 countries New risks added 7 points to Russia DCI China & Mexico had the biggest YOY declines New risks added 5 points to Italy DCI New Wave 2 countries UK & US had the largest increases YOY New risks added 8 points to UK DCI Q2: Which of these has ever happened to you or to a friend/family member ONLINE? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Sources of unsafe and uncivil behavior
9/15/2018 Country Sources of unsafe and uncivil behavior In all but one Latam country, a significant portion of unsafe and uncivil behavior came from family and friends (Brazil was the exception) In Vietnam, strangers and persons known online only produced the most unsafe and uncivil behavior In Russia, strangers were the most common source of unsafe and uncivil behavior Strangers Family/Friends Q2a. Which types of people have, in the past treated you in an unsafe or uncivil manner online? Select all that apply. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Country Trend: Met the perpetrator in real life Real life encounters jumped in Russia & Mexico while the reverse was true in China, Brazil & UK 48% 38% 46% 80% 58% 52% 43% 42% 45% 32% 57% 47% 34% 28% 77% 51% China Russia Brazil Mexico 68% 69% 61% UK 46% 50% 44% 44% Q5: Have you ever met the person(s) in real life who treated you in an unsafe or uncivil manner when you were online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Devices used to access the Internet
9/15/2018 Devices used to access the Internet © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Smartphone/PC operating systems, Internet access location
9/15/2018 Smartphone/PC operating systems, Internet access location © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Adults and Teens Highlights
9/15/2018 Adults and Teens Highlights © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Adults & Teens Adults scored higher on Intrusive & Sexual risks Teens scored higher on Behavioral risks Happened to me Behavioral – 37% (0% YOY) Sexual threats – 44% (net) Reputation damaged – 43% (net) Differences between adults & Teens in 2017 were the same as in 2016. Q2: Which of these has ever happened to you or to a friend/family member ONLINE? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Adults & Teens Exposure to risks was much higher for family & friends of Teens Hoaxes, scams and frauds drove risk levels higher for family & friends of Teens YOY p +5 YOY p +3 YOY p +2 YOY p +0 YOY p +2 YOY p +5 YOY p 0 YOY p +2 YOY p +4 YOY p +4 Q2: Which of these has ever happened to you or to a friend/family member ONLINE? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Inner social circles created more problems for Teens
9/15/2018 Adults & Teens Inner social circles created more problems for Teens For Teens, the inner social circle of friends & family generated 22% of unsafe & uncivil behavior compared to 13% for Adults Q2a. Which types of people have, in the past treated you in an unsafe or uncivil manner online? Select all that apply. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Adults & Teens Teens worried most about bullying, harassment & sexual risks Adults worried more than Teens about Hoaxes, scams, frauds & Reputational risks Q3: Overall, are you more or less concerned about the online risks as described in the previous question? Q4: Which of these online risks, if any do you personally worry about the most? i.e., select top 3 risks, if any © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

More likely to be anonymous
9/15/2018 Adults & Teens Meeting the perpetrator in real life was more common for Teens The gap between Teens and Adults was highest for Cyberbullying and Being Treated Mean Teens total – 60% (YOY p+2%) Adults total - 46% (YOY p+3%) More likely to be anonymous Behavioral risks Q5: Have you ever met the person(s) in real life who treated you in an unsafe or uncivil manner when you were online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Adults & Teens The likelihood of having met the perpetrator differed by risk category Among Teens, behavioral risks were associated with a higher likelihood of having previously met the perpetrator Adults were more likely to have met the person before* Teens were more likely to have met the person before Equally likely to have met the person before Behavioral risks Q5a: When did you meet the person in real life? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Teens encountered risks more recently than Adults
9/15/2018 Adults & Teens Teens encountered risks more recently than Adults Teens > month Adults > month Adults past month Teens past month Risks shown in order from highest to lowest incidence Q6: When was the last time these events happened to you? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Teens reported a higher frequency of risks
9/15/2018 Adults & Teens Teens reported a higher frequency of risks Adults: Occasionally/sometimes Teens: Occasionally/sometimes Adults: Every/almost every time Teens: Q7: How often do you experience these events when you are interacting with other people online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Adults & Teens Teens placed their faith & trust in parents to keep them safe Adults looked to the national government and ISPs to keep them safe online 8a: In your opinion, which group or organization is most responsible for keeping individuals and families safer online? 8b: In your opinion, which group or organization do you trust most to keep individuals and families safer online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Adults & Teens Teens were more likely to find and ask for help 40% of Adults did not ask for help Q10: How confident are you in your ability to manage uncivil behavior online? Q11: If you need help, do you know where to get help to manage online risks or uncivil behavior online? Q11a: How difficult was it to get help when you were treated in an unsafe or uncivil manner? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Teens defended themselves and other people better than Adults
9/15/2018 Adults & Teens Teens defended themselves and other people better than Adults *7 new actions taken were added in 2017 accounting for the increase Actions taken (ranked in order of incidence) Reduced the amount of personal information I share online I used tighter privacy settings on social media I stood up for myself I paused before replying to someone I disagreed with online Reduced the amount of time I spent on social media I defended someone who was treated unsafe or uncivil online Stopped using or canceled some of my social media accounts I spent less time online I treated the other person with dignity and respect I showed respect for other people's point of view I confronted the person or persons in real life I retaliated by being uncivil to the person who was uncivil to me Contacted the police Contacted a teacher or school administrator Asked my parents for help I spent more time online Asked for help from an adult Another action Increased the amount of time I spent on social media Contacted a human resources representative Adults - any action – 84% (YOY p+7%)* Teens - any action – 90% (YOY p+5%)* 34% of Teens stood up for themselves and 27% came to someone’s defense – both significantly higher than Adults 10% of Teens asked for help from parents & teachers. Q12: Have you ever taken any of the following actions after being treated in an uncivil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Teens defended themselves and other people better than Adults
9/15/2018 Adults & Teens Teens defended themselves and other people better than Adults Always/sometimes (%) Teens witnessed more good behavior than Adults Teens were stronger on standing up to bad behavior Digital Civility Challenge items What I do online What I witness others do online Treat other people with respect and dignity Show respect for other people's point of view Pause before replying Stand up for myself Stand up for other people Other people are treated with respect and dignity People show respect for opposing POV People demonstrate thoughtful consideration People stand up for themselves People stand up for others Q12a: Below are different ways you could respond to online risks or uncivil behavior. How often do you ACTIVELY TRY to… Q12b: How often do you witness other people ACTIVELY TRYING to respond to online risks or uncivil behavior in the following ways? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Teens had higher awareness of the Civility Challenge than Adults
9/15/2018 Adults & Teens Teens had higher awareness of the Civility Challenge than Adults Q12d: How familiar are you with the Microsoft Digital Civility Challenge? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Gender Lifetime risk increased among females and their friends & family The introduction of new Intrusive risks pushed female scores higher YOY p -1 YOY p +6 YOY p +6 YOY p -1 YOY p +3 YOY p +3 Q2: Which of these has ever happened to you or to a friend/family member ONLINE? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Females reported higher levels of Unwanted Contact & Misogyny
9/15/2018 Gender Females reported higher levels of Unwanted Contact & Misogyny Happened to me Behavioral – 37% (0% YOY) Sexual threats – 44% (net) Reputation damaged – 43% (net) Q2: Which of these has ever happened to you or to a friend/family member ONLINE? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Gender Overall concern was higher for Females vs. Males Concerns about Harassment and Sexual risks were higher for Females Q3: Overall, are you more or less concerned about the online risks as described in the previous question? Q4: Which of these online risks, if any do you personally worry about the most? i.e., select top 3 risks, if any © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Gender Females met the offender most often when Personal Rep was at stake Males met the offender most often when work reputation was at stake Meeting in real life was most common when personal or work reputations were at risk Largest gap between Females and Males was Sextortion Female total – 55% (YOY p+4%) Male total - 51% (YOY p0%) Risks in order of highest incidence to lowest Q5: Have you ever met the person(s) in real life who treated you in an unsafe or uncivil manner when you were online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Males encountered risks more recently than Females
9/15/2018 Gender Males encountered risks more recently than Females Female > month Male > month Male past month Female past month Risks shown in order from highest to lowest incidence Q6: When was the last time these events happened to you? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Males reported a slightly higher frequency of risks
9/15/2018 Gender Males reported a slightly higher frequency of risks Male: Occasionally/sometimes Female: Occasionally/sometimes Male: Every/almost every time Female: Risks shown in order from highest to lowest incidence Q7: How often do you experience these events when you are interacting with other people online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Biggest gap between Females and Males was a loss of trust
9/15/2018 Gender The top 11 consequences were higher for Females Loss of trust was much higher for Females than Males Consequences (ranked in order of incidence) Less trusting of other people online Less trusting of other people offline More constructive in my criticism Lost sleep My life became more stressful Was less likely to participate in social media, blogs and forums Lost a friend Spent time and energy avoiding the offender Became depressed Took out my frustration on another person Negatively affected my school performance Lost money Stopped communicating with another member of the family Personal reputation was damaged Intentionally spent less time at school Was bullied or harassed offline Negatively affected my work performance Intentionally spent less time at work Was physically threatened offline Took out my frustration on a co-worker or customer Had thoughts of suicide Was physically harmed offline Quit my job Biggest gap between Females and Males was a loss of trust Male - any consequence – 66% (YOY p0%) Female - any consequence – 71% (YOY p+2%) Q9: …Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Males expressed greater confidence in handling risks than Females
9/15/2018 Gender Males expressed greater confidence in handling risks than Females Q10: How confident are you in your ability to manage uncivil behavior online? Q11: If you need help, do you know where to get help to manage online risks or uncivil behavior online? Q11a: How difficult was it to get help when you were treated in an unsafe or uncivil manner? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

10% of Females asked for help from parents & teachers.
9/15/2018 Gender Females were more likely to take action than Males The top 8 actions taken were higher for Females *7 new actions taken were added in 2017 accounting for the increase Actions taken (ranked in order of incidence) Reduced the amount of personal information I share online I used tighter privacy settings on social media I stood up for myself I paused before replying to someone I disagreed with online Reduced the amount of time I spent on social media I defended someone who was treated unsafe or uncivil online Stopped using or canceled some of my social media accounts I spent less time online I treated the other person with dignity and respect I showed respect for other people's point of view I confronted the person or persons in real life I retaliated by being uncivil to the person who was uncivil to me Contacted the police Contacted a teacher or school administrator Asked my parents for help I spent more time online Asked for help from an adult Another action Increased the amount of time I spent on social media Contacted a human resources representative Female - any action – 89% (YOY p+7%)* Male - any action – 85% (YOY p+5%)* 43% of Females reduced information they shared online and tightened privacy settings on social media – both significantly higher Males 10% of Females asked for help from parents & teachers. Q12: Have you ever taken any of the following actions after being treated in an uncivil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Females reported slightly more positive behavior than Males
9/15/2018 Gender Females reported slightly more positive behavior than Males Always/sometimes (%) Females witnessed more assertive behavior More females showed thoughtfulness in response to bad behavior What I do online What I witness others do online Treat other people with respect and dignity Show respect for other people's point of view Pause before replying Stand up for myself Stand up for other people Other people are treated with respect and dignity People show respect for opposing POV People demonstrate thoughtful consideration People stand up for themselves People stand up for others Q12a: Below are different ways you could respond to online risks or uncivil behavior. How often do you ACTIVELY TRY to… Q12b: How often do you witness other people ACTIVELY TRYING to respond to online risks or uncivil behavior in the following ways? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Appendices Country detail Adult and Teens Gender
9/15/2018 Appendices Country detail Adult and Teens Gender © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Trend: Online risks 2016-2017 by Wave 1 countries
9/15/2018 Trend: Online risks by Wave 1 countries © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Trend: Online risks 2016-2017 by Wave 2 countries
9/15/2018 Trend: Online risks by Wave 2 countries © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Country Trend: Concern declined in all countries YOY declines were biggest in Mexico, USA and Turkey 54% 29% 48% 26% 67% 45% 52% 44% 41% 40% 32% 24% 37% 35% 28% 27% 69% 61% 66% 65% 54% 53% 37% 21% 24% 8% 19% 20% 46% 29% 32% 16% 13% 28% 25% 7% 48% 10% 18% 5% 11% 13% 15% 8% 6% Q3: Overall, are you more or less concerned about the online risks as described in the previous question? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Incidence of the risk vs worry about the risk
9/15/2018 Incidence of the risk vs worry about the risk Blue = Under-worried: Occurrence of risk is disproportionately higher than the level of worry about the risk Red = Over-worried: Occurrence of risk is disproportionately lower than the level of worry about the risk © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Country Worries about terrorism recruiting was highest in France Doxing was a big worry in Japan, Hungary and China. Cyberbullying was most worrisome in Germany & Italy Most worrisome risks by country (% ranked in top 3) Q4: Which of these online risks, if any do you personally worry about the most? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Trend: Recency of risks fell most in China, Chile and Mexico
9/15/2018 Country Trend: Recency of risks fell most in China, Chile and Mexico China -12 Mexico -9 Chile -8 Past week/month More than a month Q6: When was the last time these events happened to you? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Trend: Frequency of risks fell in China, Belgium and Mexico
9/15/2018 Country Trend: Frequency of risks fell in China, Belgium and Mexico Mexico -9 China -10 Belgium -10 Every/Almost every time Occasionally/ Sometimes Rarely/Never Q7: How often do you experience these events when you are interacting with other people online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Trend: Awareness about finding help increased in Belgium & Chile
9/15/2018 Country Trend: Awareness about finding help increased in Belgium & Chile Confidence Know where to get help Chile improved Confidence fell in Brazil Belgium improved Confidence fell in China Q10: How confident are you in your personal ability to manage online risks or uncivil behavior online? Q11: If you need help, do you know where to get help to manage online risks or uncivil behavior online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

28% of Japanese & Germans found it very difficult to get help
9/15/2018 Country People in Germany, Japan & Russia had the most difficulty in finding help 28% of Japanese & Germans found it very difficult to get help Q11a: How difficult was it to get help when you were treated in an unsafe or uncivil manner? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Total Parents were considered the most responsible Mexico, Brazil and Hungary gave software companies the highest scores on responsibility 8a: In your opinion, which group or organization is most responsible for keeping individuals and families safer online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Country Parents were considered the most trustworthy Software companies had the highest trust scores in Brazil, Hungary and South Africa 8b: In your opinion, which group or organization do you trust most to keep individuals and families safer online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Trend: Consequences rose 7 points in Russia
9/15/2018 Country Trend: Consequences rose 7 points in Russia Noteworthy increases Russia Life became more stressful +10 Participated less in social media, blogs & forums +8 Became depressed +7 South Africa Lost money +5 Brazil Spent time & energy avoiding the offender +7 Noteworthy decreases United Kingdom Became less trusting of other people online -7 United States Tried to be more constructive in my criticism -8 Chile Life became more stressful - 7 Risk detail on Appendix slide XX Q9: …Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Consequences by country
9/15/2018 Consequences by country Q9: …Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Consequences: Trend 2016-2017 9/15/2018
© 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Trend: Actions taken fell across most countries
9/15/2018 Country Trend: Actions taken fell across most countries Noteworthy increases United States Asked my parents for help +9 Asked for help from an adult +8 Brazil Reduced time I spent on social media +11 Noteworthy decreases I confronted the person or persons in real life -14 Contacted the police -13 Contacted a teacher or school administrator -12 China I confronted the person or persons in real life -23 Contacted the police -12 Russia I retaliated by being uncivil to the offender -15 India I used tighter privacy settings on social media -14 South Africa & Chile I confronted the person or persons in real life -16 * I defended someone who was treated unsafe or uncivil online I treated the other person with dignity and respect I paused before replying to someone I disagreed with online I stood up for myself I showed respect for other people's point of view I spent less time online I spent more time online Q12: Have you ever taken any of the following actions after being treated in an uncivil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Actions taken by country
9/15/2018 Actions taken by country Q12: Have you ever taken any of the following actions after you were treated in an unsafe or uncivil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Digital Civility Challenge items by country
9/15/2018 Country Digital Civility Challenge items by country Actively Tried (% always/sometimes) Witnessed others doing (% always/sometimes) Cyberbullying: Choose silence and keep evidence, to report, meaningless war of words will only waste time. China, Male 25-29 Unwanted Sexting: Do not react. I will be quiet. Japan, Female 55-59 Q12a: Below are different ways you could respond to online risks or uncivil behavior. How often do you ACTIVELY TRY to… Q12b: How often do you witness other people ACTIVELY TRYING to respond to online risks or uncivil behavior in the following ways? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Civil behavior by country: I always try to…
9/15/2018 Civil behavior by country: I always try to… % Always Q12a: Below are different ways you could respond to online risks or uncivil behavior. How often do you ACTIVELY TRY to… © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Civil behavior by country: I witness other people always trying to…
9/15/2018 Civil behavior by country: I witness other people always trying to… % Always Q12b: How often do you witness other people ACTIVELY TRYING to respond to online risks or uncivil behavior in the following ways? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 There was a positive relationship between DCI and the level of consequences © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Two-thirds of Adults & Teens felt they were treated safely & civilly
9/15/2018 Adults & Teens Two-thirds of Adults & Teens felt they were treated safely & civilly Q1: Overall, how much do you agree with the statement that “People treat me in a safe and civil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Teens reported having experienced risks more recently
9/15/2018 Adults & Teens Teens reported having experienced risks more recently Risks shown in order from highest to lowest incidence Q6: When was the last time these events happened to you? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Met person in real life after the risk occurred
9/15/2018 Adults & Teens Met person in real life after the risk occurred Adults were more likely to have met the person after Teens were more likely to have met the person after Equally likely to have met the person before Q5a: When did you meet the person in real life? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Consequences were similar for Adults & Teens
9/15/2018 Adults & Teens Consequences were similar for Adults & Teens Consequences (ranked in order of incidence) Less trusting of other people online Less trusting of other people offline More constructive in my criticism Lost sleep My life became more stressful Was less likely to participate in social media, blogs and forums Lost a friend Spent time and energy avoiding the offender Became depressed Took out my frustration on another person Negatively affected my school performance Lost money Stopped communicating with another member of the family Personal reputation was damaged Intentionally spent less time at school Was bullied or harassed offline Negatively affected my work performance Intentionally spent less time at work Was physically threatened offline Took out my frustration on a co-worker or customer Had thoughts of suicide Was physically harmed offline Quit my job Adult - any consequence – 69% (YOY p0%) Teens - any consequence – 68% (YOY p+2%) School related consequences were naturally higher for Teens Q9: …Please tell us if any of the following has ever happened to you or to a friend/family member as a consequence of being treated uncivilly? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Both genders felt they were treated in a safe & civil manner
9/15/2018 Gender Both genders felt they were treated in a safe & civil manner Q1: Overall, how much do you agree with the statement that “People treat me in a safe and civil manner online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Source of risk did not differ by gender
9/15/2018 Gender Source of risk did not differ by gender Q2a. Which types of people have, in the past treated you in an unsafe or uncivil manner online? Select all that apply. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

9/15/2018 Gender 8 in 10 females targeted by cyberbullies had met the perpetrator before Q5a: When did you meet the person in real life? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Responsibility & trust in organizations was similar by gender
9/15/2018 Gender Responsibility & trust in organizations was similar by gender 8a: In your opinion, which group or organization is most responsible for keeping individuals and families safer online? 8b: In your opinion, which group or organization do you trust most to keep individuals and families safer online? © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Connect with us online! Microsoft.com/SaferOnline
Facebook.com/SaferOnline Twitter.com/Safer_Online Youtube.com/MSFTOnlineSafety

9/15/2018 © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied. © 2014 Microsoft Corporation. All rights reserved. This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.

Civility, Safety & Interaction Online

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