1. J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM
Eastern Region
PPL Electric Utilities
Allegheny Power
Baltimore Gas & Electric
Energy East
Potomac Electric Power Company
Conectiv
Duquesne Light
FirstEnergy-East
Northeast Utilities
Public Service Electric and Gas
EASTERN REGION AVERAGE
Exelon-PECO
NSTAR Electric
National Grid USA
Con Edison
Long Island Power Authority
Source: J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates survey results without the express prior written consent of J.D. Power and Associates.

2. J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM
Midwestern Region
LG&E Energy
MidAmerican Energy
Xcel Energy-Midwest
Cinergy
Ameren
AEP-Midwest
Alliant Energy
Consumers Energy
Kansas City Power & Light
Illinois Power
MIDWESTERN REGION AVERAGE
We Energies
FirstEnergy-Midwest
Detroit Edison
Dayton Power and Light
Exelon-ComEd
Westar Energy
Source: J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates survey results without the express prior written consent of J.D. Power and Associates.

3. J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM
Southern Region
Southern Company
City Public Service of San Antonio
Florida Power & Light
Progress Energy
South Carolina Electric & Gas
Dominion Virginia Power
Oklahoma Gas and Electric
SOUTHERN REGION AVERAGE
Duke Power
TXU Energy
Entergy
AEP-CSW
Reliant Energy
Tampa Electric
Source: J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates survey results without the express prior written consent of J.D. Power and Associates.

4. J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM
Western Region
Salt River Project
Arizona Public Service
Sacramento Municipal Utility District
Portland General Electric
PacifiCorp
Puget Sound Energy
Southern California Edison
L.A. Dept. of Water and Power
WESTERN REGION AVERAGE
Pacific Gas and Electric
Xcel Energy-West
San Diego Gas & Electric
Sierra Pacific Resources
Source: J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates survey results without the express prior written consent of J.D. Power and Associates.

5. Medium-Size Utilities (Between 160,000 and 400,000 Customers)
J.D. Power and Associates Electric Utility Residential Customer Satisfaction StudySM
Medium-Size Utilities (Between 160,000 and 400,000 Customers)
Omaha Public Power District
CLECo
El Paso Electric
Jacksonville Electric Authority
Nashville Electric Service
Indianapolis Power & Light
Colorado Springs Utilities
Tucson Electric Power
Wisconsin Public Service
Austin Energy
Seattle City Light
Central Hudson Gas & Electric
TNP
Idaho Power
Snohomish County PUD
MEDIUM-SIZE UTILITIES AVERAGE
Avista Utilities
Public Service Co. of New Mexico
Aquila
United Illuminating
Northwestern Energy
Northern Indiana Public Service Co.
Memphis Light, Gas & Water
Source: J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM
Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2004 Electric Utility Residential Customer Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates survey results without the express prior written consent of J.D. Power and Associates.