1. A U.S. county social services department implements IBM Cúram to improve services and outcomes for citizens
Accessible
provides a single point of access to social programs and services
Automated
expedites eligibility determination, the issuance of benefits and the subsequent closing of cases
Business Challenge:. A U.S. county social services organizations that provides financial and medical assistance primarily for childless adults and protective services for seniors needed to replace a case management system that no longer supported the county's data-collection requirements. This included the storage of documentation and evidence used to process referrals from other agencies and hospitals. The case-management function was only used for clients with serious and recurring problems. The outdated system's technical environment required programming expertise to generate management reports. Fragmented information prevented the tracking of outcomes of the county’s social assistance programs.
The Solution: The county replaced their outdated benefits administration system with a solution that can more effectively manage its client base. With an enhanced process covering all steps, from application to case integration to benefit delivery, staff can serve clients more quickly than before. And the organization gained unprecedented insight into the way it serves citizens. The county can now conduct same-day eligibility determinations to meet emergency needs more efficiently. Data-management capabilities have helped reduce redundancy in the collection of data from outside agencies.
Flexible
configuration functions help administrators more easily change the system to address unforeseen or future needs
Clark County Nevada
Solution component
IBM Cúram Social Program Management Platform
IBM Cúram Universal Access
IBM Cúram Verification
IBM Cúram Provider Management
IBM Cúram Income Support
IBM Cúram Business Intelligence and Analytics 1