1. Mastering automation to optimise quality
Amadeus iQCX
Mastering automation to optimise quality
Author, Department
Place, Date

2. 1
Introduction

3. Amadeus iQCX
Amadeus iQCX is a web-based reservation management platform to help travel management companies and online travel agencies.
> Manage reservations better
> Issue tickets faster
> Deliver better itineraries
> Produce accurate reports & analysis

4. 4 modules for Reservation Management
Quality
Control
Based on pre-defined, web-based business rules that capture & processes PNR data
Ticketing
Web-based application that automates all aspects of the ticketing process from basic ticketing to complex split tickets and exchanges
Itinerary Delivery
Customised content in multiple formats helping to build customer itineraries and invoices
Trip Improvement
Add-on services aimed at saving time, such as Fare Checker, Seat Checker and Waitlist Checker

5. A partnership with Cornerstone
Agreement signed in July 2011
Cornerstone: US-based (Indiana) technology company specialised in Reservation Management and Business Intelligence
Per month: 3.8m transactions; 400,000 itineraries
Amadeus customers worldwide get access to iQCX and iBank products
Amadeus local organisation provides implementation and support

6. 2
Benefits for Your Business

7. Amadeus iQCX improves your business processes
Increase throughput
by saving time and work in creating reservations
Improve efficiency
by optimising workflow and increasing touch-less rates
Reduce overheads
by eliminating the cost of technology maintenance and management
Increase revenue
by directing agents towards the most profitable supplier relationships
Amadeus iQCX interacts with Amadeus and all other global distribution systems, and can be customised to integrate with other technology providers

8. 3
Amadeus iQCX overview

9. Business rules applied
iQCX workflow
Reservation
captured
Quality Control
Business rules applied
Ticket issued
Trip improved
Itinerary delivered

10. Amadeus iQCX Quality Control
Web-based business rules engine that captures and processes PNR data, to improve your profitability by increasing top-line revenue and reducing costs that negatively impact your bottom line
Validate Reservation Accuracy
Monitor Travel Policies
Perform File Finishing
Prepare for Ticketing
Prepare for Reporting

11. Amadeus iQCX Ticketing
Web-based application that automates all aspects of the ticketing process from basic ticketing to complex split tickets and exchanges
Issues basic tickets as well as complex split tickets and exchanges
Immediately tickets all online reservations
Eliminates debit memos related to ticketing errors
Reduces after hours fees by conducting 24/7 reservations processing

12. Amadeus iQCX Itinerary Delivery
Web-based application that allows you to easily produce and deliver customised itineraries and invoices for your customers
Creates branded itineraries
Delivers customized content that complements each reservation
Sends itineraries in multiple formats i.e. plain text , PDF and HTML
Provides online access of itinerary history

13. Amadeus iQCX – Trip Improvement
Add-on services aimed at saving you time, and giving your customers a better service
Fare Checker searches the GDS for better fare options
Seat Checker works to secure your travellers’ preferred seating choice
Waitlist Checker queries the availability of wait-listed segments
Schedule Change Management allows you to keep your customers informed of any changes to their travel arrangements

14. 4
Implementation

15. Implementation
Implementation managed by Amadeus professional services consultants
Support by Amadeus globally according to established service level agreements

16. 5
Return on Investment

17. Investment model Implementation based on time and materials
Transaction
Transaction based model according to usage

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