1. National Operations Center of
Excellence
Patrick Son, P.E.
Managing Director
Steven Lavrenz, Ph.D.
Technical Services Manager

2. National Operations Center of Excellence
Our Vision & Mission
Our Website
Knowledge Center
Accomplishments
Goals & Objectives
Business Plan
Our “Ask” of You!

3. Origins of NOCoE
SHRP2 Reliability Research  implementation activities
Development of “enhanced knowledge transfer system (EKTS)
MOU between AASHTO, ITE, ITSA, and FHWA
Successor to National Transportation Operations Coalition (NTOC)
created a knowledge transfer system for the TSMO community (KTS)
Further research led to its revision as an “enhanced knowledge transfer system (EKTS) with an emphasis on facilitating sharing of knowledge resources on reliability
A working group of AASHTO, ITE, ITS America, and FHWA led to an MOU among the organizations to consolidate their efforts in support of transportation operations under one umbrella
The well respected NTOC framework was merged into this new National Operations Center of Excellence in which the enhanced website and a Technical Services Plan and Outreach and Engagement Strategy became its foundation in its first year

4. NOCoE Structure Board of Directors Managing Director
Staff Support and
In-Kind Services
Staff Support and
In-Kind Services
Managing Director
Technical Advisory Committee
ITE
AASHTO
Outreach and Engagement Program
Technical Service Program
Deputy Program Director, Operations
ITS America
Other Activities and Services

5. Our Vision & Mission
Vision: Provide exceptional services to the TSM&O community to save lives, reduce congestion, and enhance economic vitality
Mission: Empower the TSM&O community to succeed by enhancing knowledge, skills, and abilities
Travel time reliability
Maintenance reliability
Planning/budgeting reliability

6. Website Knowledge Center Technical Services
Image courtesy- ourkittery.com

8. NOCoE Website Knowledge Center Discussion Forum Events Calendar
NOCoE Website
Knowledge Center
Discussion Forum
Events Calendar
TSMO Resources
Why TSMO?
News & Blog
Knowledge Center: This forms the basis of the enhanced knowledge transfer system (EKTS) that arose out of the SHRP2 program. It currently contains over 1,000 individual items and is a repository for key technical content and training materials related to TSMO.
Discussion Forum: A place for TSMO practitioners to interact with one another on various issues pertaining to TSMO.
Calendar: A listing of all events sponsored by the NOCoE, including webinars, workshops, and peer exchanges, as well as other relevant TSMO-related events.
TSMO Resources: Direct listings to websites for various NOCoE partners and TSMO technical
resources.
Why TSMO?: Resources for agencies to establish a case for supporting TSMO practices and business processes.
News & Blog: Current TSMO resource publications, announcements, industry developments, the latest opportunities, as well as posts on various TSMO.

9. Over 1,200 resources and counting!
Knowledge Center:
Over 1,200 resources and counting!
Active Traffic Management
Arterial Management
Autonomous Vehicles/Connected Vehicles
Cybersecurity
Electronic Toll and Fare Collection
Emergency Preparedness and Security
Freeway Management
HOV/HOT Lane Development
Intelligent Transportation Systems
Integrated Corridor Management
Managed Lanes
Regional Traffic Management Centers
Road Weather Management
Traffic Incident Management
Traffic Signal Operations
Traveler Information

10. 2015-2016 Accomplishments Peer Exchanges Webinars (over 30)
6 in-person peer exchanges (mix of regional and national topics)
1 virtual peer exchange (Cleveland RNC Planning)
Webinars (over 30)
Independent Evaluations of NOCoE Operations
Volpe Center: Website usage
CH2MHill: Content offerings and user feedback
National Summit on TSM&O Workforce Development
Outreach & Engagement
STSMO & SCOTSEM listservs

11. Goals & Objectives 2016-2017 Business Plan (Effective July 1st)
Based on Board/TAC input and user feedback
Technical Services Plan
Outreach & Engagement Plan
Address Issues Faced by the TSM&O Community
Processes
Technology
Culture
Processes: e.g., workforce development - how to explicitly define and craft language to support critical TSMO expertise areas through existing hiring, retention, and promotion channels.
Technology: the growing impact of fields such as connected & autonomous vehicles, especially with respect to their implications for day-to-day traffic operations, are of significant concern and interest for many practitioners. Also, how agencies can best utilize the availability of new user communication channels and data sources (e.g., crowd-sourced speed data and smartphone apps) to support their systems management and increase their public exposure, will be important
Culture: ongoing need to promote TSMO as a cross-cutting field of policy and engagement that permeates across multiple subject areas, from economic development to emergency response and decision support systems

12. Goals & Objectives
Continuation of webinars and regional/national in-person peer exchanges
Expansion of virtual peer exchanges
Revitalization of discussion forums
Promotion of TSMO data sources and visualization tools
Agency site visits

13. NOCoE Business Plan 6+ Peer Exchanges Webinars  partnering & hosting
Peer Exchanges (In-Person & Virtual)
Webinar Training & Education
National Annual Summit
TSM&O Knowledge Center
New Technical Services (On-Site Agency Visits, Subject Matter Expert Exchange, Educator Tools, etc.)
6+ Peer Exchanges
Regional (Midwest, Southwest, etc.)
National Topic-Based (e.g., AV/CV Infrastructure Readiness)
Partnership with external groups (New England ITS, AMPO, etc.)
Webinars  partnering & hosting
Virtual Peer Exchanges
National Annual Summit

14. Our Ask of the TSM&O Community!
Register for the webinars/forums/newsletter
Partner on technical events
Share your own knowledge resources
Add the NOCoE logo/link to website
Provide feedback on technical services
Register for the website (discussion forums) and the newsletter ..
Give us your feedback on the website and services.
Add the NOCoE logo and link to your website.
Share with us your calendar and technical literature.
Patrick Son, P.E.
Managing Director
Steven Lavrenz, Ph.D.
Technical Services Manager