1. Zebra OneCare™ SV for Printers*
A special value level of service — at the right price
* Available on most desktop and other printers
XX/XX/ © Zebra Technologies 2017

2. Agenda The Issue: the Service Conundrum
The Solution: Zebra OneCare SV for Printers
Zebra OneCare SV Features
Why Choose Zebra as your Service Partner
Agenda
Confidential: For Internal Use Only

3. The Issue: the Service Conundrum
Your Zebra printers are key to the success of your business
…But full comprehensive service may not be required.
yet without a service plan…
One repair can cost more than the printer — and is often not in the budget
Your processes and operations that drive your business may be at risk

4. The Solution: Zebra OneCare SV for Printers
A special value level of service at the right price…
Uniquely designed with the features you need at a price that makes perfect business sense.
Much more than standard warranty service without the comprehensive coverage you may not need for less expensive desktop printers.
…all for a fraction of the cost of a typical repair

5. Zebra OneCare SV Features

6. Double the Manufacturers Defect Coverage
years instead of 1 2
You'll have peace of mind knowing that manufacturing defects are
covered for a full two years.

7. Coverage for Normal Wear and Tear — and Device Failures
Your standard warranty doesn’t cover:
Everyday normal wear and tear from worn out keypads to platens
Major functional failures that are not associated with manufacturing defects can take your printer out of service — from a malfunctioning display to a main logic board failure
No worries — with Zebra OneCare SV, you’re covered.

8. Cuts Repair Time in Half vs. Per Incident Repair or Warranty
5 days instead of 10+
If you need to send your printer to the repair center, we’ll repair it in half the time…
…complete with free return shipping.

9. Upgraded to 2 Years of Phone Support
Zebra OneCare SV
Warranty
Live agent technical support Monday to Friday
3 Months (General Access)
2 Years (Prioritized Access)
Plus, 24x7 access to web-based self-service tools are always available at

10. A Special Value Optional Add-on: Printer Commissioning
Put your printer back into service, right out of the box.
We’ll take care of everything required to put your printer back into service the moment you receive it. We’ll configure and load:
Label formats
Software
Applications
Your printer is fully staged and ready to go to work — just plug it in.

11. Zebra OneCare SV At-a-Glance
FEATURE
WARRANTY
ZEBRA ONECARE SV
Term
1 year
2 years
Manufacturer’s Defects
Normal Wear and Tear
Not included
Included
Functional Failure1
Technical Support
3 months: Phone: Monday through Friday
Web: 24x7 self-service tools
Web: 24x7 self-service tools
Return Shipping
Ground shipping
Return ground shipping included with the option to upgrade to Express Shipping
Optional Device Commissioning
Not available
Optional2
Coverage for functional failures that are not due to manufacturing defects
Available in North America, select countries in EMEA, Australia and New Zealand

12. Why choose Zebra as your Service Partner?

13. BECAUSE NOBODY DOES IT BETTER
Why Choose Zebra for your Printer Service Needs?
BECAUSE NOBODY DOES IT BETTER
Long proven track record providing services to our customers of all sizes, all around the globe.
Unparalleled support direct from the manufacturer: nobody knows Zebra printers better than Zebra. 13