1. Poor service performance
Sample Root Cause Analysis
Poor service performance
Speed
Quality
Public Service & Engagement
Mixed quality applications
Low staff morale
Process Complexity
Inadequate pre-application process
Consultation Bottlenecks
Poor quality physical environment
Poorly designed procedure/ process
‘Over-consultation’
Poor stakeholder communication
Fragile Performance Management
Paper-based processes
Poor Risk Assessment
Management Information Poor
Website underdeveloped
Poor internal info exchange
Poor training/ induction
Inadequate ICT (UNIFORM)
= Key Performance Drivers