1. Information Systems Supports Business processes

2. Organizational Levels and Functions

3. Four Major Types of IS

4. Four Major Types of IS Transaction Processing System (TPS)
Management Information Systems (MIS)
Decision-Support Systems (DSS)
Executive Support Systems(ESS or EIS)

5. Typical Applications of TPS
TKF Aplikasi Komputer II

6. Transaction Processing System (TPS)
Collects & stores data about transactions and sometimes control decisions made as part of a transactions
Process types: batch processing, real-time processing, time-sharing, transaction processing

7. Transaction Processing System (TPS)

8. Management Information Systems (MIS)
Focuses on the management of information systems to provide efficiency and effectiveness of strategic decision making
Example

9. Decision-Support Systems (DSS)
Computer program application that analyzes business data and presents it so that users can make business decisions more easily

10. Decision-Support Systems (DSS)

11. Executive-Support Systems (ESS)
Internal Data
TPS/MIS data
Financial data
Office systems
Modeling/ analysis
External Data
Dow Jones
Internet news
Standard & Poor’s

12. Interaction among Systems

13. Interaction among Systems

14. Summary Different types of IS by organizational levels include:
Transaction Processing Systems (TPS)
Management Information Systems (MIS), and Decision Support Systems (DSS)
Executive Support Systems (ESS), also known as Executive Information Systems (EIS)

15. Functional Information Systems

16. Systems from a Functional Perspective
Sales and Marketing Systems
Manufacturing and Production Systems
Finance and Accounting Systems
Human Resources Systems

17. Sales and Marketing Systems

18. Manufacturing and Production Systems

19. Finance and Accounting Systems

20. Human Resources Systems

21. Summary IS to support business functions
Within a function, different IS for different organizational levels

22. Cross Functional Information Systems

23. Business Processes
A Cross-functional Business Process: Order Fulfillment Process

24. Functional Systems

25. Common Enterprise Applications
Enterprise System (ERP)
Supply chain management systems (SCM)
Customer relationship management systems (CRM)

26. Enterprise System (ERP)
A category of business-management software
A suite of integrated applications
Can use to collect, store, manage and interpret data from many business activities

27. Enterprise Systems (ERP)

28. Supply Chain Management Systems
Management of the flow of goods and services
Movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption
Include design, planning, execution, control, and monitoring of supply chain activities

29. Supply Chain Management Systems

30. Customer Relationship Management Systems
Manage a company’s interaction with current and future customers
To analyze data about customers' history with a company, in order to better improve business relationships with customers, specifically focusing on retaining customers, in order to drive sales growth

31. Customer Relationship Management Systems

32. Summary
Business process integration through cross-functional information systems
Cross function information systems include:
Enterprise System
Supply chain management systems
Customer relationship management systems
Knowledge management systems

33. Knowledge Management Systems

34. Knowledge Management Systems
Collects relevant knowledge and make it available wherever and whenever it is needed
Support business processes and management decisions
Also link the firm to external sources of knowledge
Support processes for acquiring, storing, distributing, and applying knowledge

35. Knowledge Management Value Chain

36. Types of KMS

38. Knowledge Work Systems
Knowledge Workers:
Create knowledge and information for organization
Keep the organization current in knowledge
Serve as internal consultants regarding the areas of their knowledge
Act as change agents, evaluating, initiating, and promoting change projects

39. Knowledge Work Systems
Hardware Platform: Knowledge Work Station

40. Knowledge Work Systems

41. Intelligent Techniques
Expert Systems
Fuzzy Logic Systems
Neural Networks
Genetic Algorithms
Hybrid AI Systems
Intelligent Agents

42. Summary KMS capture knowledge for future use Three key type of KMS
Enterprise-wide KMS
Knowledge work systems
Intelligent Techniques